This role would be ideal for someone who enjoys taking ownership of issue resolution and projects. has multiple vendors who they lean on technology implementation and support, but they need a go-to person for all day-to-day technical issue resolution and someone who will drive these projects.
Law firm size: 60 end users, they would be a point of contact for all technical issues, partner with the IT Manager and 3rd party consultants to provide complete issue resolution.
Technical Responsibilities
Act as the main point of contact for all IT related issues and owning complete technical issue resolution.
Troubleshooting Windows OS, O365
Active Directory – onboarding users, passwords, distribution lists, managing security groups.
Requests will vary between calls, emails and walk-ups.
Ticketing system: no enterprise tool, but they use MSP dashboard to create tickets.
Collaboration tools: Zoom
Experience working with Cloud technologies (ex: Azure AD)
Experience supporting 3rd party software and Collaboration with 3rd party vendors to provide issue resolution.
Experience owning projects (ex: software/hardware roll out, upgrades etc)
Provide end user training
Research new tools/technologies as needed to help address business needs.
Network connectivity troubleshooting.
End User Adoption
Capture and maintain KB articles
Research and recommend Training Courses
Seeking for training/upskilling opportunities
Relevant Experience Required With Supporting IManager
Assisting users in navigating the software
Working with 3rd party vendor to troubleshoot any technical issues
Additional Skills & Qualifications
Experience working with 3rd party vendors or MSP providers to provide complete issue resolution
Ability to work autonomously with minimal supervision
This role would be ideal for someone who enjoys taking ownership of issue resolution and projects. has multiple vendors who they lean on technology implementation and support, but they need a go-to person for all day-to-day technical issue resolution and someone who will drive these projects. They just rolled out O365, so someone who would enjoy helping end users with technology adoption. They would partner with consultants to administer, configure and customize technology. This will give someone an opportunity to advance their skillset vs being in a silo’d environment.
Work Environment
Additional Locations: Chicago, Orland Park, Westmont,
Schedule: 8:30-5pm M-F, onsite. After hours remote support would only be on as needed basis (ex: unexpected outage)
Eligibility
Requirements
requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at TEKsystems by 2x