Desktop Support II

Onset Solutions is a Denver-based company that specializes in providing computer and network support services to business throughout the Denver metro area. We have a diverse customer base that spans multiple industries. One of the most important traits that we share with our customers is that they are among the best within their respective industries and they rely on us to be the best in ours. We are a company that is committed to people growth and development and we’ll support and enhance your desire to learn new technologies and take on challenging roles and clients as you progress. Check us out at www.OnsetSolutions.com and come join our team!

Summary

Provide front-line IT services to Onset Solutions’ customers by maintaining and troubleshooting devices and systems, hardware, and software. The successful candidate will be approachable and professional; capable of interacting easily with everyone within the customer’s organization, be it the receptionist or Chief Executive Officer. The role works as part of a small team, providing on-going support for customers as well as taking a key role in projects such as a customer on-boarding and the implementation of network improvements. The role operates in a variety of work environments utilizing various equipment including computers and mobile devices and may require occasional lifting of computer equipment. Work is performed both at Onset Solutions’ office and on-premises at customers’ locations. This is a great opportunity to join a company that will allow for work in tandem with an experienced team in a gratifying way.

Responsibilities

• Respond to support requests from internal and external customers and answer/resolve them in a timely manner.
• Facilitate new computer setups, troubleshooting, configuring software, and providing user adoption training with new technologies.
• Provide routine monitoring and support of customer’s backup processes ensuring that they are functioning correctly as part of a customer’s disaster recovery plan.
• Troubleshoot various computer, printer, networking issues.
• Interact with clients thoughtfully and in a way that builds longstanding relationships based on mutual trust.
• Develop solutions for customer issues to best meet their business needs.
• Maintain and augment Onset Solutions’ customer configuration and processes documentation.
• Provide hardware and software research, procurement, and inventory management.
• Improve upon your existing personal skill set by learning additional technologies.
• This position requires use of a reliable personal vehicle for travel to / from customer locations (mileage reimbursed).
• Our professional dress code ranges between conservative business casual and business professional depending on the situation.
• This is a full-time position and typical work hours are Monday through Friday, 8:00 a.m. to 5 p.m. Additionally, this position will participate in some after-hour and on-call activities.
  
  

Requirements

• 2+ Years in a technical support capacity requiring direct interaction with end users.
• Demonstrable competency in supporting both PCs and Macs.
• Ability to quickly research, reason through and resolve technical issues.
• Ability to communicate clearly and professionally.
• Background Check Requirements: Criminal, Motor Vehicle.
  
  

What You Get

• Competitive base compensation: $45,000 to $55,500
• Paid employee medical, dental, and vision benefits
• IRA with 3% matching funds
• Generous holiday and paid time off policies
• The advantages of working in a small team environment where every person has a voice and where your development and growth matters!
  
  

At Onset Solutions, we understand the importance of diversity and inclusion. We work to build a culture that attracts a diverse mix of talented people who are committed and vibrant team members that bring determination and passion to work every day. We recruit, develop, and retain the most talented people from a broad and diverse candidate pool. We encourage you to apply!