Director, Behavioral Insights

About us

Pomelo Care is a multi-disciplinary team of clinicians, engineers and problem solvers who are passionate about improving care for moms and babies. We are transforming outcomes for pregnant people and babies with evidence-based pregnancy and newborn care at scale. Our technology-driven care platform enables us to engage patients early, conduct individualized risk assessments for poor pregnancy outcomes, and deliver coordinated, personalized virtual care throughout pregnancy, NICU stays, and the first postpartum year. We measure ourselves by reductions in preterm births, NICU admissions, c-sections and maternal mortality; we improve outcomes and reduce healthcare spend

.
Role Descripti

on
Your north star: Deeply understanding our patients and their goals in order to help Pomelo continually improve the efficacy of its care mod

el.We’re looking for a Director, Behavioral Insights to join our rapidly-growing design team. From developing journey maps that detail the experiences of the people we serve to working with clinical teams to improve the way we communicate with our users, you will be responsible for developing and disseminating critical insights that help our clinical, operational, and technical teams meet patients where they are

at.
This role will report to the VP of Product Design. Specifically, you w

• ill:
  Conduct qualitative user research studies: Engage with patients to gain insights into their needs, and leverage these findings to collaborate on developing clinical, operational, and design strate
• gies.Execute quantitative behavioral studies: Collaborate with clinical, marketing, and data teams to deeply understand user behaviors, and synthesize recommendations that propel care model improvements that drive engagement and lead to improved health outc
• omes.Design and lead pilots to evaluate innovative ideas and concepts: Leveraging the work done to understand our users, facilitate cross functional workshops to generate novel ideas for pilots. Partner with operational teams to run these pilots, disseminate learnings, and help translate successful pilots into sustainable organizational improvem
• ents.Develop design deliverables with long shelf life: Whether an in-depth service blueprint, informative user personas, or a high-level journey map, develop deliverables that will inform other teams today, tomorrow, and a year from
• now.Advocate for the needs of our patients every step of th

e way
Who y

• ou are9+ years of experience independently conducting qualitative and quantitative user research in complex problem
• spacesExperience figuring out the logistics of sustainably conducting user research in a highly regulated in
• dustryProven track record of synthesizing findings from research and translating into recommendations that directly inform product and operational str
• ategy.Demonstrable systems-thinking skills, connecting product and operational changes to meet the needs of
• users.Expertise with mixed research methods, including interviewing, surveying, A/B testing, and other qualitative and quantitative me
• thods.Strong communication skills, especially when describing complex research and design concepts to cross functional aud

iences
Bonus points

• if youHave worked in healthcare tec
• hnologyHave worked at a startup during a period of rapid

growth
Why you should join

our teamBy joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup that always puts the patient first. You will learn, grow and be challenged -- and have fun with your team while d

oing it.We strive to create an environment where employees from all backgrounds are respected. We als

• o offer:Competitive healthcare
• benefitsGenerous equity comp
• ensationUnlimited
• vacationMembership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 men

torship)
At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and vetera

n status.
Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Pomelo Care. In accordance with New York City, Colorado, California, and other applicable laws, Pomelo Care is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. Given that this role is open to candidates of different skill levels, determining a salary range is challenging. A reasonable estimate of the current salary range is $170,000 to $200,000. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity

and cash.