At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
Tasks & Responsibilities:
Primary point of liaison with the Enterprise Account and serving as customer’s global point of contact on all business-related matters
Ensure profitable business growth as well as business retention and therefore accountable for the agreed customer related overall growth rate
Aligning with BU / Heads on business opportunities and ensuring appropriate business support
Process, steer and monitor DB Schenker Logistics onboarding process for new customer business and report actively about implementation progress to all involved stakeholders
Match customers development strategy against DB Schenker Logistics capabilities and evolve dedicated long-term customer development plan
Reporting annual planning for growth of business with the account
Establishing DB Schenker Logistics internal customer related reporting system (revenue, volume, GP, DSO, AR, quality KPIs) on all regular and exceptional customer activities as well as respective quality assurance activities in line with agreed budget targets.
Responsible for the global account management of the Enterprise Account
Active and proactive customer relationship management on all management level including regular meetings with customer’s management as well as other regular communications
Regular DB Schenker Logistics internal alignment meetings with effected heads of vertical markets, management regions and business unit informing them about the present customer relationship and the planned future customer activities
Creating annual financial budget and development plan for the Enterprise Account
Aligning with and involving the Executive Sponsor in the strategic development and important business opportunities of the Enterprise AccountDetails/Specification/Explanation of the role specific skills
Bachelor’s degree or equivalent required. Generally, prefer 10+ years of related experience
Experience in managing relationships with large Key Accounts on global level, including typical associated duties and tasks such as: top level negotiations, steering RFQs/RFPs/RFIs, budget planning and customer strategy, management of overdue payments, contract management, internal alignments etc.
Experience in managing and convincing multiple stakeholders with different interests and agendas in a truly global and complex client organization
Knowledge of main customer markets, such as low/medium voltage products, automation solutions, robotics or transformers
Product knowledge in the subjects of transportation and logistics, incl. warehousing and Supply Chain Management
Good knowledge of DB Schenker in order to manage internal processes and conflicts as well as to drive alignment processes with different stakeholders from operations to top management
Experience in managing large scale projects, ideally experience in steering a significant EDI/Carrier Integration project
Experience in managing innovative business opportunities in a greenfield approach
Capability to manage, steer and solve operational issues, e.g. escalations or continuous improvement initiatives
Good financial and analytical skills
Fluent business English (spoken and written). Other language skills are a plus
Excellent MS Office skills (Word, Excel, PowerPoint, Outlook, etc.)
Strong leadership skills to inspire, guide and support the global KAM team
Ability to act as a team player within an international matrix organization
Benefits:
We offer a number of plans for a variety of health care services and supplies, including preventative care, inpatient and outpatient services and prescription drugs.
The option for separate vision coverage for eye exams, frames, and contact lenses.
The option for separate dental coverage to cover preventative major and basic dental services.
The company offers a pre-tax 401(k) contribution plan with a company match.
We offer direct deposit to all employees.
On a calendar year basis, the Company pays all employees 6 major holidays, including New Year's Days, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, plus 4 floating holidays.
Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
Seniority level
Director
Employment type
Full-time
Job function
Sales and Business Development
Industries
Transportation, Logistics, Supply Chain and Storage
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