Director, Enterprise Risk Management and Insurance

Position Title:

Director, Enterprise Risk Management and Insurance

Position Type:

Regular

Hiring Range:

$112,100-$151,500 annually; commensurate with experience

Pay Frequency:

Annual

• Position Purpose
  
  

Reporting to the Associate VP, Auxiliary Services, this onsite, position is responsible for managing the University's enterprise risk management efforts, serves as proactive partner to University students, faculty and staff in dynamically managing operational and insurable risk, provides leadership and strategic direction to the Risk Management Office and advises campus constituents on risk-management issues by overseeing the University's insurance program, implementing and overseeing safety and risk management programs and policies, assisting with the development and maintenance of emergency plans, and investigating and facilitating the timely resolution to compliance and risk-related incidents and accidents on campus. The Director is a campus leader who demonstrates initiative and is innovative in fulfilling the position’s roles and responsibilities.

• Essential Duties and Responsibilities
  
  

Risk

• Manages the University's Enterprise Risk Management (ERM) process, staffs and works closely with the University’s’ ERM Committee, and, as required, engages with the Audit and Risk Oversight Committee of the Board of Trustees on the University’s ERM program.
• Provide the strategic vision, leadership, integrity, initiative, good judgment and energy needed to implement a risk management program that is comprehensive and innovative and considered a best practice in the industry
• Serves as a resource for campus constituents seeking counsel on risk-related matters.
• Chairs, serves on, and/or supports risk-related committees including the ERM Committee, the Crisis Abroad Response Team (CART), and others as appropriate.
• Reports and aids in investigating all University accidents and claims.
• Assists Human Resources with employee worker’s compensation claims.
• Works with key campus partners in developing and coordinating initiatives in areas of on and off campus safety and emergency planning.
• Develops, maintains, and oversees the implementation of risk management related policies and procedures. Ensures information on the University's risk management website is kept current.
• Manages driver certification for all employee and student drivers on campus.
• Collaborates with Human Resources on the implementation and oversight of risk management measures for University programs serving minors.
• Assists with risk and safety components of major events on campus such as commencement, open-houses, move-in days, etc.
• Monitors and improves the University’s process for educating and training employees about risk management and risk avoidance in collaboration with the Environment, Health and Safety Department, the Office of the General Counsel and the University’s insurance consultants
• Coordinates with relevant departments to develop, implement, and update risk management risk reduction and safety awareness programs pertaining to occupational and general campus safety. Conducts training as necessary.
• Working with the Office of the General Counsel, analyzes and reviews risk, insurance and indemnification provisions contained in University contracts.
• Manage service provider relationships
• Maintains awareness of legal, regulatory and competitive environments affecting the insurance industry and higher education.
• Oversees and participates in the development, management and administration of the risk management and insurance budget; Prepares periodic updates, tracks actual versus budget expense for the risk management function.
• Serves on the University’s International Travel Policy Advisory Committee and responds to travel emergency situations as needed.
• Manages the Department of Motor Vehicles Pull Notice program and maintains a database of approved drivers. Oversee the University’s electric vehicle safety program.
• Manages and supervises staff assigned to assist with the functions of the position.
• Coordinates and tracks all University background checks.
  
  

Insurance

• Collaborate with Jesuits West Insurance Group partners on all aspects of risk and insurance management and renewals for the insurance group
• Provide the vision, leadership, integrity, initiative, good judgment and energy needed to manage a group insurance program that is comprehensive and innovative and considered a best practice in the industry.
• With the assistance of outside consultants, manages and evaluates the University's insurance portfolio (excluding student health, employee health insurance and unemployment insurance).
• Manage the delivery and receipt of certificates of insurance and endorsements for all contract arrangements.
• Manage special insurance programs for participants in various camps and clinics on campus.
• Identifies and analyzes risk exposures to procure appropriate and cost-effective insurance to protect the assets of the University.
• Identifies gaps in insurance coverage and advise of remedies
• Coordinates the preparation of insurance renewal submissions, including the gathering of pertinent data and completion of renewal applications.
• Negotiates insurance policy terms and pricing and makes recommendations to senior University management for action. Ensures that insurance policies, including endorsements, are reviewed for completeness of coverage and technical language, providing assistance or advice on provisions that require clarification.
• Manages service provider relationships (insurance broker, claims administrators, outside consultants, etc.)
• Submits and manages insurance claims and expedites the process with the appropriate insurance carrier.
• Manages and pays insurance claims that may fall within the University’s self insured retentions
• Manages the delivery and receipt of certificates of insurance and endorsements for all contract arrangements. Manage special insurance programs for participants in various camps and clinics on campus.
• Works closely with others in University administration and the Office of the General Counsel to file, track, supervise all claims management activity and strategize on claims handling and settlement.
• Responds to all property and liability claims, including the timely notification to insurers.
• Accompanies insurance companies on campus loss control survey visits and facilitates the responses to insurance company recommendations
  
  

Other Duties As Assigned

• Qualifications
  
  

Education and Experience

• Bachelor’s degree required. Degree preferable in business, risk management or related field or equivalent combination of education and experience
• Minimum of 10 years of progressively responsible experience in the technical aspects of risk management, insurance,claims, or relevant area required; Experience in higher education preferred.
• Advanced degree (JD, MBA) and professional designations (CPCU, ARM) are preferred.
• Knowledge, Skills, and Abilities
• Detailed knowledge of all lines of property and casualty insurance, including general and excess liability, educator’s legal liability, cyber liability, automobile liability, workers compensation, as well as other lines of insurance applicable to higher education.
• Demonstrated leadership and initiative in managing an effective, innovative and successful risk management and compliance program.
• Demonstrated strategic thinking and leadership for an engaged enterprise risk management program
• Demonstrated ability to provide high quality risk management advice to University leadership and other personnel on a wide range of risk, safety, insurance and claim issues.
• Ability to navigate a wide range of risk management issues in a complex organization with multiple stakeholders.
• Demonstrated ability to work independently, with appropriate exercise of good judgment and discretion.
• Excellent analytical and problem-solving skills.
• Ability to effectively supervise and manage the work of risk management brokers, claims management professionals and consultants, as needed.
• Demonstrated ability to work collaboratively and collegially showing excellent interpersonal skills, including the ability to work collaboratively and establish strong, trusted relationships with different constituencies, including board members, senior administration, faculty, managers, and other colleagues across the University.
• Proven planning, organization, and time management skills, including but not limited to the ability to prioritize multiple projects under pressure.
• Excellent communication skills, both written and oral, including the demonstrated ability to express risk management concepts, advice, and opinions clearly, effectively, accurately, and simply.
• Ability to establish and maintain effective and cooperative working relationships with colleagues and constituents who may reflect a broad range of identities, perspectives, and experiences, and to promote and contribute to an inclusive and respectful workplace.
• Ability to handle sensitive matters with the highest level of confidentiality.
• Experience in developing and maintaining a computerized database information system.
• Must be able to occasionally work outside of regular business hours as needed.
• Proficiency in Google Suite, Excel, Word, and other relevant software.
• Must be able to work, full time, onsite on the SCU campus
• Physical Demands
• Considerable time is spent at a desk using a computer terminal.
• May be required to travel to other buildings on the campus.
• May be required to occasionally travel to conferences, training or other SCU properties
• Work Environment
• Typical office environment.
• Mostly an indoor office environment with windows.
• Offices with equipment noise.
• Offices with frequent interruptions.
  
  

EEO Statement

Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University’s equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/

COVID-19 Statement

The health and safety of the University community is a top priority. The University strongly recommends that all employees are fully vaccinated for COVID-19 as the vaccination and boosters are safe, effective tools that significantly minimize the chances of serious illness and hospitalization. Please contact Human Resources if you have any questions.

Telecommute

Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states.

Title IX of the Education Amendments of 1972

Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. Information about Title IX can be found at www.scu.edu/title-ix. Information about Section 504 and the ADA Coordinator can be found at https://www.scu.edu/oae/, (408) 554-4109, oae@scu.edu. Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website . To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

Americans With Disabilities Act

Santa Clara University affirms its commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources, and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at iahluwalia@scu.edu.