Director - HR Operations

Job Description

We are Lennar

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

Join a Company that Empowers you to Build your Future

We are seeking a visionary Director of HR Operations to spearhead the transformation of our associate services, propelling them to world-class standards. This pivotal role requires a strategic thinker with a proven track record in optimizing HR Operations functions and a passion for leveraging cutting-edge technology. The ideal candidate will have experience with the ServiceNow HRSD platform, using it as the cornerstone to revolutionize our HR services. Your mission will be to create an associate experience that is as innovative as our company, fostering a culture of excellence and continuous improvement. Join us in shaping the future of HR and making a lasting impact on our greatest asset—our people.

As the Director of HR Operations at Lennar, you will be responsible for growing, leading and transforming our HR Operations which encompasses HR service delivery, process documentation and execution, knowledge management, payroll, and audit.

Reporting to the VP of HR, you will lead a team and play a part in fostering a performance driven, associate and service centric environment that is in line with Lennar’s core values.

• A career with purpose.
• A career built on making dreams come true.
• A career built on building zero defect homes, cost management, and adherence to schedules.
  
  
  

Your Responsibilities On The Team

• Champions a progressive shared services strategy that aligns with the company’s business objectives, with a strong focus on HR Systems and technological innovation.
• Provides strategic direction in evolving HR technologies and People systems, ensuing alignment with our organizational goals.
• Builds and manages the HR operational infrastructure focusing on scalable and centralized support models to enhance agility and efficiency.
• Fosters strong relationships and partners with HR leaders and COEs to continuously refine existing HR processes and systems to pinpoint standardization and automation opportunities, tailoring solutions to accommodate local regulations and specificities.
• Leads the HR Operations Tier 1 and 2 teams and cultivate an environment of innovation, continuous improvement, and collaborative effort. Develops escalation paths for resolving HR Ops service delivery issues and create metrics-based tools to assess and elevate the performance and value of HR services.
• Creates and leads a new HR Knowledge Management function to ensure that global processes, SOPs, guidelines, and polies are documented, ensuring they are structured in a way that optimizes and enables AI-driven enhancement and integrations.
• Creates and monitors HR Ops Dashboards and provides timely and accurate data on quality HR processes and systems; identify and resolve issues before they impact the business.
• Transforms our payroll by devising and deploying effective strategies leading to an evolution of the payroll team’s practices toward industry-leading practices and technology.
  
  
  

Strategic Planning and Implementation: Develop and execute a strategic plan to modernize HR services using the ServiceNow HRSD platform.

Technology Integration: Lead the integration of ServiceNow HRSD to streamline HR processes and enhance employee self-service capabilities.

Change Management: Drive change management initiatives to ensure smooth adoption of new technologies and processes.

Team Leadership: Manage and develop the HR Operations team to build a high-performing group that delivers exceptional service.

Performance Metrics: Establish and monitor key performance indicators to measure the effectiveness of HR services and identify areas for improvement.

Stakeholder Engagement: Collaborate with senior leadership to align HR operational strategies with overall business objectives.

Continuous Improvement: Foster a culture of continuous improvement, leveraging feedback to optimize HR services.

Compliance and Best Practices: Ensure all HR operations comply with legal and regulatory standards and reflect industry best practices.

Budget Management: Oversee the HR operations budget, ensuring resources are used efficiently and effectively.

Associate Experience: Champion initiatives that enhance the overall associate experience, making Lennar an employer of choice.

Requirements

• Bachelor’s degree in human resources, Business Administration, Information Technology, or related field; master’s degree or MBA preferred.
• A minimum of 10 years of progressive experience in HR operations or HR technology, with a focus on strategic planning and process optimization.
• ServiceNow HRSD experience preferred.
• PHR/SPHR certified preferred.
• Experience with establishing new HR processes and identifying/implementing innovative HR digital solutions.
• Strong experience in change management, with a proven track record of effectively implementing large-scale organizational changes.
• Exceptional leadership and team-building skills, with the ability to balance tactical and strategic responsibilities.
• Strong business and financial acumen, excellent communication skills, and the capability to influence and collaborate across all levels.
  
  
  

Life at Lennar

At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included vision is to unleash the power of diversity within our workforce to drive innovation and sustainable growth.

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

Physical & Office/Site Presence Requirements:

Regular, in-person attendance at Company communities/job sites and offices during regular work hours is an essential function of this job. Requires the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds. Job may require occasional operation of construction equipment. Finger dexterity may be required to operate a computer keyboard and calculator.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.