Director, IT Global Operations

Division Information

Spectrum Brands’ global enabling functions, including Finance, Legal, IT, Human Resources, Supply Chain, and Commercial Operations, provide enterprise-wide strategy, structure, and common processes to deliver the knowledge and expertise that helps our businesses grow. Enabling functions may operate as a center-led global team, providing a central strategy, structure, and standards; or as business partner teams, with resources embedded within the businesses to deliver business unit-specific results.

Job Summary

The Director, IT Global Operations is responsible for ensuring high quality and consistent service to our customers ensuring documented service levels are met. This leader is responsible for implementing and maintaining “Best Practice” (ITIL) technology and processes to ensure high customer satisfaction and good technical outcomes. This leader manages a 24/7 support environment for Spectrum Brands global locations and is responsible for the support of our global environment, spanning end-user computing (EUC), service desk, and field support. The Director, IT Global Operations will deliver technology services and direct support, embracing a high value customer-oriented experience.

Primary Duties & Responsibilities

• Develops the strategy for IT Operations organization which will maximize business outcomes through a CX focused approach.
• Works with the IT leadership for program portfolio and governance to prioritize resources and budget.
• Builds successful stakeholder relationships by developing a clear understanding of business needs and ensuring cost-effective delivery of IT operational services to meet those needs.
• Creates and aligns an IT Operations roadmap by linking to the IT strategy and driving positive business outcomes with the future-state business capabilities in mind.
• Develops and controls the annual IT Operations budget, managing forecast and cost accountability. Creates a culture of continuous cost optimization.
• Collaborates with security to ensure IT Operations contributes to, embraces, and applies security strategy.
• Operates and monitors governance controls for processes and functions performed by IT Operations teams. Supports reviews by audit teams, compliance teams and other risk-related functions as required.
• Develops and executes a strategy to improve awareness of the business value that the IT Operations function provides, and continuously ensures alignment to business needs.
• Works collaboratively with direct reports to support their career progression, nurture their development and to help them realize their potential.
• Keeps track of trends and provides direction on what emerging technologies should be incorporated into IT solutions and services to successfully deliver overall IT strategy.
• Champions IT operations involvement in the organization's innovation efforts and encourages experimentation with new solutions to avail business opportunities.
• Develops and executes full life cycle management of IT systems, working in close partnership with peers, and identifies where common approaches, solutions, and partnership could drive efficiency.
• Develops and manages an IT sourcing strategy and provides leadership oversight for strategic vendor and partner relationship management.
• Works with HR and the IT leadership team to develop and execute workforce plans that ensure IT operations function can supply skilled resources to meet demand.
• Supports the CTO and Enterprise Architecture by implementing IT solutions that align to the enterprise architecture framework and roadmap.
• Drives development and adoption of enterprise technology standards through successful delivery of high-quality customer-oriented solutions.
  
  

Education and Experience Profile

• 10+ years of relevant experience working in and leading diverse technical or service delivery teams
• Bachelor’s degree and business experience (MBA is desirable)
• Experience working for manufacturing, consumer goods, large scale enterprise, or service provider
  
  

Required Skills

Technical

• Analytically quick and logical thinking.
• Strong conceptual skills.
• Strong strategy and roadmap development skills.
• Strong ITIL framework background.
• Good understanding of cloud hosted productivity platforms (i.e.: Microsoft 365, etc.)
• Good understanding of enterprise collaboration & call center technology.
• Good understanding of enterprise desktop technology.
• Good understanding of enterprise mobility technology. (i.e.: smart phones, tablets, Rf scanners, etc.)
• Good understanding of enterprise print and fax technology.
• Good understanding of enterprise documentation management technology.
  
  

Business

• Supplier, customer, consumer orientation.
• Strong financial management and budget forecasting skills.
• Strong vendor partnership and management skills.
• Good understanding of the business purpose of assigned tasks.
  
  

Personal

• Self-motivation and action-orientation with an appropriate level of patience and drive.
• Strong written and oral communication skills with proven ability to effectively communicate to various levels in the organization and to positively influence outside of his/her own function.
• Flexibility and adaptable attitude in approaching problem resolution and end-user support.
• Ability to work well within the team but not shy in challenging people and their ideas.
• Good interpersonal and proven team leadership skills.
• Good listener, learner, and information seeker with ability to grasp business and people issues quickly.
• Good organizational skills.
• Enthusiastic and upbeat with a strong work ethic.
• Self-confidence and maturity, with a good personal presence.
• A willingness to progress within the organization.
• Ability to interact with senior executives.
  
  

Work Environment

Working conditions are normal for an office environment.

Travel up to 25% may be required for support activities.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job/classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Spectrum Brands is an Equal Employment Opportunity/Affirmative Action employer.