our client is a smart, intuitive platform that simplifies production payroll and accounting processes, offering a unified payroll platform that connects the various teams involved in production. Empowering production teams to manage projects efficiently, the company enables seamless collaboration while providing workers with easy access to essential project details.
Our client focuses on enhancing production payroll clarity and reliability to boost team productivity.
Trusted by companies of all sizes, the hiring company supports payroll for leading production companies, including industry giants. The growing team comprises over 250 professionals in the USA and Canada, with expertise spanning entertainment and technology sectors. Backed by top-tier investors, the hiring company has secured significant funding and maintains a strong financial standing.
About The Role
Our Client is currently seeking a skilled and experienced Director of Customer Success to join its dynamic team. As the Director of Customer Success, the selected candidate will play a key role in leading and developing a team of customer success managers, aiming to enhance customer satisfaction, drive retention, and foster growth. Exceptional leadership qualities and a strategic mindset are essential for fostering strong customer relationships and maximizing their success.
What you'll do:
Leadership and Team Management:
Customer Success Strategy:
Customer Relationship Management:
Customer Retention and Expansion:
Customer Advocacy:
What you'll have:
7+ years of experience in a customer success leadership role, preferably in the financial technology industry.
Strong leadership and team management skills, with a proven track record of building high-performing teams.
Exceptional interpersonal and communication skills, capable of engaging and influencing stakeholders at all levels.
Strategic thinker with a deep understanding of customer success principles and best practices.
Analytical mindset, utilizing data and metrics for informed decision-making.
Customer-centric approach and a commitment to delivering exceptional customer experiences.
Ability to manage multiple priorities in a fast-paced environment.
Experience with Gainsight and/or Salesforce preferred.
Entertainment payroll experience is required.
Bachelor's degree in business, marketing, or related fields (MBA preferred).
Why Join Them
Our client is the meaning of innovation meets technology, offering a stimulating work environment and the opportunity to make a significant impact. In addition to a competitive salary and comprehensive benefits, employees can expect to collaborate with a team of creative problem-solvers and witness the tangible outcomes of their contributions.
Benefits include:
Unlimited Paid Time Off
Remote work opportunities across the USA and Canada.
Health and Dental benefits.
IT setup support for home offices.
Matching RRSP / 401K contributions.
Learning and Development initiatives.
Internet/Cell phone service stipend.
Salary Range
$148.4K – $240.9K
The salary ranges mentioned are based on market benchmarks and apply to various geographic zones in the United States and Canada.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Customer Service, Management, and General Business
Industries
Computer and Network Security and Technology, Information and Media
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