Director, Operations

Director, Operations (Full-Time)

Location: Greater Boston preferred; Fully Remote

Background about BME Strategies

Founded in 2004, BME Strategies is a Massachusetts-based consulting firm specializing in consulting services to local, state, and national governments and non-profit organizations. Our organizational mission is to strengthen the Public Health governance and service delivery through evidence-based planning and practice. Much of our work has been dedicated to systematic review, quality improvement, and capacity building via innovative and data-driven approaches to complex and cross-sectoral problems. 

Position Description

The Operations Director provides administrative and financial strategy leadership, in addition to performing bookkeeping, operations, and general administrative support functions for BME Strategies. The Operations Director has a strong finance/accounting background and is an experienced operations professional, partnering with firm leadership in improving the systems that enable a growing, high-performing team to focus on supporting BME Strategies’ clients. The Operations Director is nimble and intellectually curious, consistently strategizing on “how might we” improve what and how we do things. They are committed to efficiency and quality improvement, as well as systems development without adding unnecessary layers or bureaucracy. The role requires strategic and systems-level thinking, with a high sensitivity for end-user (clients, employees, potential clients) experience. 

Duties and Responsibilities

With all of the functional responsibilities listed below, it is expected that the Operations Director continuously provides high-level strategic guidance and delivery of system improvements for efficiency and integration. 

Financial

• Designs and implements financial systems and strategies for the firm
• Maintains complete client files and leads monthly client invoicing
• Processes payroll for employees (biweekly) and consultant invoices (monthly)
• Manages expense reconciliation for employees and client expense invoicing
• Overseas company tax and compliance systems and reporting by outside vendor to ensure compliance
• Files and updates any necessary state registrations for new business or new employees
• Provides financial analysis and budget planning for proposal development and firm operations
• Other financial duties, as assigned by the Executive Director

Administrative

• Facilitates an efficient hiring process, including job posting, applicant tracking, candidate correspondence and screening, coordination of interviews and onboarding plans 
• Organizes and coordinates new employee onboarding
• Maintains employee documents and compliance within online HR system (Gusto), including and especially state reporting and filing requirements
• Drives annual benefits selection and open enrollment periods
• Takes initiative to consistently identify areas of operational improvement 

General Operations

• Leads and/or supports new business proposal development
• Responds to general web inquiries and routes communications to appropriate staff
• Provides oversight to admin contractors for various firm logistics and for regular updates to the firm’s Website and Social Media/Marketing accounts 
• Supports internal organizational systems such as digital file management and archiving
• Other functions, as assigned.

Education and Experience

A successful candidate will have a Bachelor’s Degree preferably in finance, accounting, or business and a minimum 5 years experience in an operations and/or finance role. A Master’s degree or advanced certification in accounting, finance, business, or operations is preferred. Excellent written and verbal communication skills, the ability to balance multiple tasks with excellent organizational skills and attention to detail is a standard across BME Strategies. Significant experience with Quickbooks Online and spreadsheet software (Sheets, Excel, etc.) is also required.  

Compensation

$90,000 - $140,000 annualized salary with Benefits