Director of Operations

CookUnity is a chef-to-you marketplace connecting talented chefs with consumers, revolutionizing meal delivery. We bring small-batch, restaurant-quality meals to eaters nationwide, crafted by a diverse collective of all-star chefs. With over 100 inspired chefs from cities like NYC, LA, Austin, and more, our weekly subscription offers a wide range of hand-crafted meals to cater to various palates and dietary preferences.

By delivering over 1 million meals per month, we're also empowering working chefs, tripling their income, and supporting their growth. CookUnity believes in fueling stronger communities, partnering with Food Bank For New York City to combat food insecurity across all five boroughs.

The Role

As the Director of Operations, you'll be responsible for providing a consistent and predictable experience to our eaters and our chefs.

We're looking for a talented Director of Operations, responsible for further scaling the growth of our Austin operations. We're looking for someone who can think strategically while simultaneously managing the execution of a day-to-day operation.

You'll be leading and managing all the teams of our different facilities which includes kitchen, food safety, fulfillment, logistics, warehouse and receiving, and facility maintenance, ensuring they are set for success. All this with a long-term mindset nurturing positive daily habits with special care on scalability, being cost-efficient, and kind internally. This role will also help to elevate the standard, streamlining processes, and provide efficient guidelines and set other kitchens for success.

Success for this role will be measured by customer satisfaction and profitability of operations.

Responsibilities

• Manage and coach the team to achieve operational excellence.
• Oversee all operations of the facilities to ensure business objectives are met
• Build analysis to understand our strengths and weaknesses, competitive pressures and opportunity areas. Implement and drive continuous improvement activities through best practices.
• Analyze P&L to identify investment opportunities, cost, and potential future revenue streams.
• Monitor overall production processes and scheduling systems across the organization.
• Help operations meet production requirements, even if it requires hands-on participation in the areas of Process, Packaging and Material Management.
• Collaborate with Customer Experience to continuously improve the delivery experience and respond to delivery exceptions and requests.
• Work cross-functionally with our Product, Engineering, Finance, Expansion and Marketing teams to create and implement strategic projects that contribute to achieving our revenue goals
  
  

Qualifications

• You are able to communicate in Spanish.
• You have 10+ years of experience in senior leadership roles in manufacturing companies and/or food industry.
• You have strong knowledge in logistics, pricing, marketplaces or supply-demand economics.
• You have a streamlining mindset: automate, reduce and simplify: you are obsessed with 1% improvements.
• At your core, you’re a data-driven, analytical problem solver, capable of tackling urgent challenges with innovative solutions and efficient communication.
• You have experience leading people, directly and indirectly, to a common, shared goal. You are a people person. Humaneness. Kind. Can truly listen.
• Excellent organization, time management and prioritization skills; proven ability to balance multiple critical tasks and consistently deliver against hard deadlines
  
  

Benefits

• 🩺 Health Insurance coverage
• ⛱ PTO policy and paid sick days
• 📈 We grow, you grow: Stock Options Plan granted on Day 1.
• 🌟 Eligible for bi-annual performance bonus
• 🐣 Family leave: 12 weeks for primary caregiver and 4 weeks for secondary caregiver, fully paid
• 🕯 Compassionate Leave: 3-5 days each time the need arises
• 🥘 A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly
• 🧘🏽‍♀️ Wellness perks: access to a nutritional coach and fitness subsidies to build a healthy lifestyle
• 👩🏾‍🏫 Personalized Spanish coach
• 🌟 Awesome opportunity to join a company that is looking to change how we eat and how chefs work!
  
  

#ENG1P

Compensation All final pay rates will be determined by candidates experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Pay Range for this position

$130,000 — $140,000 USD

If you’re interested in this role, please submit your application and if we think you might be a fit, we'll get in touch with you. Thank you for your time!

CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.