Director of Operations

Manhattan West Enterprise Company (“Manhattan West”) is seeking a Director of Operations to join our team. This is an excellent opportunity to join a modern and fast-growing investment firm that provides proprietary alternative investments across multiple asset classes including Venture Capital, Private Equity, Real Estate, Private Debt, and traditional equity and fixed income portfolios, as well as financial services including wealth management, business management, tax, and insurance services.

This position will primarily be responsible for managing the operations and operations associates of our wealth management and alternative investment divisions.

About this Position:

• Located at Manhattan West’s office in Century City, Los Angeles, CA
• Fulltime, exempt with three days in the office and two remote
• Reports to the Chief Administrative Officer

Responsibilities:

Perform operations duties that support the team in daily business practices, including but not limited to the following:

• Manage Operations Associates
• Liaison between departments (Private Equity, Venture Capital, Real Estate, and Financial Advisors)
• Work directly with C-Suite and upper-level management
• Help manage our CRM system (maintenance and updates)
• Support Client Associates
• Create and update client statements and reports
• Manage client portfolio database system
• Review fund cap tables before updating portfolio reporting system
• Support Chief Compliance Officer with filings and recordkeeping
• Troubleshoot issues with custodian systems or client accounts
• Develop written policies and procedures for firm across departments
• Review alternative investment subscription documents
• Identify ways to make firm processes and systems more efficient
• Review and approve prospect and client communications
• Review and approve client and prospective investor databases
• Assist operations team with audits and audit-related requests
• Assist with special projects on as-needed basis
• Review and approve investor distributions
• Communicate with our third-party service providers

Skills:

• Must have attention-to-detail, project management skills and the ability to work efficiently on multiple transactions at the same time under tight deadlines
• Must possess a professional demeanor, have a strong work ethic and be highly self-motivated with the ability to work independently as well as in a team setting
• Ability to prioritize workload and shift attention among quickly changing priorities
• Ability to communicate complex matters concisely and effectively in oral and written form
• Excellent communication, presentation, time-management, and organizational skills

Requirements:

• Bachelor’s degree from an accredited 4-year institution
• Minimum of five years of relevant experience in Client Services or relevant Financial Industry
• Minimum of one year management experience
• Proficient in Microsoft Office
• Must be legally authorized to work in the United States
• Successful completion of background check and pre-employment assessments
• Ability to complete the essential functions of the job with or without reasonable accommodation

Preferences:

• Alternative investments experience (venture capital, private equity, private credit, real estate, etc.)
• Orion or other wealth management software experience
• General knowledge of private funds

Compensation:

• Salary range $150,000 - $175,000 based on qualifications and experience
• Discretionary bonus

Featured Benefits:

• Medical, vision and dental insurance
• 401(k) plan
• Stock market holidays + Paid time off (PTO)
• Other fringe benefits as are made available to other similarly situated employees

Manhattan West is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Manhattan West is committed to hiring practices that are free from unlawful discrimination. Manhattan West strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered persons, including interns, by co-workers, supervisors, managers, or third parties on the basis of a person's race, color, age (40 or older), religious creed, religious belief, observance, and practice, dress or grooming practices, national origin, ancestry, physical disability, mental disability, medical condition including any cancer-related physical or mental health impairment from a diagnosis, record, or history of cancer, a genetic characteristic genetic information including information about an individual's genetic tests, family members' genetic tests, family members' diseases or disorders, an individual's or family member's receipt of, or request for, genetic services, participation by an individual or their family member in clinical research that includes genetic services, marital status, sex, pregnancy, childbirth, breast feeding, medical conditions related to pregnancy, childbirth, or breast feeding, gender, gender expression, meaning a person's gender-related appearance or behavior, the perception of such appearance or behavior, whether or not stereotypically associated with the person's sex at birth, gender identity, meaning a person's internal understanding of their gender, or the perception of a person's gender identity, which may include male, female, a combination of male and female, neither male or female, a gender different from the person's sex assigned at birth, or transgender, sexual orientation including heterosexuality, homosexuality, bisexuality, military or veteran status, including past, current, or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.