Director of Operations

3PL Director of Operations will develop business strategies and to support and maintain accounts for logistics services. The ideal person will have experience in the 3PL space and existing network. This person will manage a group of General Managers and collaborate cross-functionally to ensure successful onboarding and maintenance of accounts.

Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments.

Job Description:

• Develop and execute strategies to generate profitable revenue on client-centric product solutions.
• Maintain strong pulse on market trends, competition, and client feedback.
• Collaborate cross-functionally to anticipate and solve development and integration challenges.
• Build and lead a team to meet or exceed established goals.
• Negotiates fees, closes sales orders and obtain signed contracts with pricing approval.
• Understands the communication needs of small, medium, and large sized business customers, and designs solutions to meet those unique business needs.
• Develop business insights and help influence key stakeholders with data-driven decision making.
• Reviews accounts periodically to ensure profitability, adjusts fees and pricing structures as required.
• Travels throughout assigned territory for site visits and in person meetings.
• Identify arising business opportunities and build long-lasting trusted relationships of prospective accounts.
• Understand and support the goals, policies, and procedures of company.

Job Requirements:

• Bachelor's degree or equivalent in any field
• 10+ years of logistics sales/operation experience.
• Proficient account management, acquisition, upselling, and development skills
• Proficient knowledge on warehouse management system, order management system, transportation management systems and services/products related to supply chain industry.
• Proficient knowledge of Microsoft word, Excel, and PowerPoint.
• Excellent communication skills; proven written and oral presentation skills, and strong interpersonal skills.
• High level of integrity and ability to work with confidential information required.
• Demonstrated time and project management skills.
• Available to work full-time and as needed in evenings and on weekends.
• Solid track record of over-achieving on sales targets.
• Requires high energy, self-motivated, enthusiastic, ambitious, goal-oriented, and success driven.
• Able to oversee multiple facilities operationally, P&L, quality, and SLA performance.
• Food grade or beverage is helpful
• High volume Ecommerce experience is helpful.
• Able to interface with demanding customer on-site.
• Able to make quick and precise decisions
• Proficient in labor management planning and execution.
• Able to direct staffing requirements to OM’s and supervisors.
• Good follow up skills
• Able to multi task through changing environments