Director of Operations Services

Job Summary

As the Director of Operations Services, you will plan, direct, coordinate, and oversee business operations activities for the Operations Services department, ensuring development, integration, and implementation of efficient operations and cost-effective systems to meet current and future needs of the Company.

PAY INFORMATION

$100,000 - $130,000 Annually

Salary / Exempt

This position is bonus eligible

LOCATION

Position is based in Scottsdale, Arizona

Leadership Responsibilities

In this role, you will oversee leadership and program management for key strategic business initiatives. This includes the effective integration of newly acquired businesses, continuous improvement of internal and external processes, and successful field implementation of key growth opportunities. You will also be responsible for developing tools and processes to enhance productivity. The position involves providing leadership, guidance, and mentorship to foster a culture of excellence and continuous improvement across teams in multiple regions.

Essential Duties & Key Responsibilities

• Works closely with the Leadership team to develop and implement strategies for key business initiatives.
• Serves as a strategic advisor within the Leadership team, ensuring alignment and achievement of performance standards.
• Develops methods to enhance quality and efficiency, reduce costs, boost profits, and strengthen control measures.
• Collaborates to refine systems, processes, and procedures, boosting overall efficiency and ensuring exceptional service delivery.
• Delivers comprehensive, accurate, and timely reports and presentations on integration and process improvements.
• Aligns the team with metrics to track and monitor the success of integrations using established KPIs.
• Champions organizational change, identifying integration challenges, and deploying effective mitigation plans and sustainable solutions with Leadership.
• Manages project timelines effectively, addressing needs, resolving conflicts in priorities, and navigating scheduling challenges proactively.
• Applies sound business judgment and strategic thinking in managing escalations, developing solutions, and mitigating risks.
• Stays informed on emerging trends in business operations management to keep the company at the forefront of industry developments.
• Performs other related duties as assigned.
  
  

PROFESSIONAL DEVELOPMENT

At Black Rock Coffee Bar, professional development is a key driver of success. We are looking for individuals who embody business maturity, embrace innovation, and confidently recommend ideas while assessing risks and benefits. Accountability is fundamental, and we encourage team members to proactively address and escalate issues while closely monitoring business performance to align with strategic initiatives.

You are tasked with identifying innovative opportunities and proposing ideas while carefully evaluating risks and potential outcomes. You will take accountability by promptly addressing and escalating issues and by communicating the strengths and weaknesses of the department and/or its functions, emphasizing their impact on organizational initiatives.

Modeling collaboration and thoughtful participation is essential for both the growth of the company and the development of your direct reports. You will consistently and effectively present updates on ongoing projects to cross-functional teams and leadership, demonstrating exceptional clarity and contagious enthusiasm. You will exhibit a proactive drive for improvement, constantly seeking learning opportunities and effectively applying lessons learned through reflection, adjustment, and continuous improvement efforts.

WORK ENVIRONMENT

• This position is primarily office-based, with opportunities for remote work as deemed appropriate.
• The position requires 40%-50% travel, including by aircraft and motor vehicle.
  
  

Required Skills & Competencies

• Minimum of five (5) years of Operations Services supervisory experience or relevant field.
• Ability to advance the team by demonstrating leadership, communication, problem-solving, coaching, counseling, and business acumen.
• Fostering and maintaining a positive, collaborative, and constructive working environment.
• Proven experience in multi-unit operations management in the food and beverage industry.
• Demonstrated success in leading and developing high-performing teams.
• Excellent analytical and critical thinking skills with a data-driven approach.
• Strong business acumen and fiscal management abilities.
• Exceptional communication and people skills.
• Ability to thrive in a fast-paced and dynamic environment.
  
  

Physical Requirements

• Ability to sit for extended periods, working at a computer or desk.
• Capacity to communicate effectively, both verbally and in writing.
• Capability to attend and lead meetings, events, and presentations.
• Mobility to move around the office or other work locations as needed.
• Manual dexterity to use office equipment and perform necessary job functions.
• Visual acuity to read and analyze documents and reports.
• Auditory ability to listen and interact during discussions and meetings.
• The ability to lift objects weighing up to 15 lbs. may be necessary.
• The position requires travel, including by aircraft and motor vehicle.
  
  

Benefits

• Paid time off
• 401(K) Plan options for eligible* team members
• Health insurance (medical, vision, dental)
• Pet insurance and discount options
• LTD, Life, and AD&D coverage
• Paid holidays
• Team member Assistance Program (EAP)
• Professional development opportunities
• Team members enjoy free drinks (conditions apply)
• Team members who complete 1,000 hours within a consecutive 12-month service requirement and have attainment of age 21, are eligible for 401(K) participation.
  
  

Additional Information

By submitting your application and/or resume, you are indicating that all information is true and correct. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed.

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time.

Black Rock Coffee Bar is an at-will employer. If you are hired, this means your employment is for an indefinite period and it is subject to termination by you or Black Rock Coffee Bar, with or without cause, with or without notice, and at any time. Nothing in this policy or any other policy of Black Rock Coffee Bar shall be interpreted to conflict with or to eliminate or modify in any way, the at-will employment status of Black Rock Coffee Bar employees.

Black Rock Coffee Bar values diversity in its workforce and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or based on disability.

All team members undergo a 90-day introductory period upon hire or promotion, or any other employment change, during which performance, adherence to policies, and teamwork are closely evaluated. This period allows assessment of long-term suitability, with guidance, training, and support provided. Those meeting or exceeding expectations will continue employment opportunities within Black Rock Coffee Bar.