Director of Professional Services
Director of Professional Services
eSentio Technologies
United States
See who eSentio Technologies has hired for this role
We are seeking a Director of Professional Services who will report to the CEO and be responsible fordriving company utilization, managing service delivery and client satisfaction excellence across all our service lines, setting project execution best practices, and managing our portfolio of projects as well as company-wide operating plan, P&L and budget.
Our candidate will have exceptional operational skills to help run a consulting organization. This includes both a solid understand of financial metrics (backlog, utilization, operating plan, etc.) and execution methodologies to drive project success.
As a member of the Senior Management team, provide leadership and guidance on operational issues, business strategy, policies and practices affecting the organization with a strong focus on process improvement. This includes, but is not limited to:
- Participate in business development activities
- Improve and monitor company operations related to project management and execution
- Mentoring staff and providing feedback for annual employee reviews
- Financial Analysis and review
- Develop and implement of operational targets and long-range plans aligned with the organizations strategic plans
- Manage utilization of professional staff to maximize revenue.
- Maintain our Billings Projections Report (BPR) and Project Dashboard to ensure the management team understands the financial status of our billable resources and project status of all active engagements
- Set and maintain Project Management execution and best practices, including but not limited to:
- Project kickoffs
- Budget management and analysis
- Team communication / oversight
- Resource scheduling and coordination
- Risk management
- Quality assurance of all work product
- Ensure accurate time entry
- Identify up-sell opportunities
- Status meetings and reporting
- Expense tracking
- Manage client satisfaction
- Accounts receivable review
- In process review
- Project closeout
- Manage Service Excellence Program – Ongoing program improvement and execution
- Drive continued improvement on service delivery and customer satisfaction
- Customer Satisfaction – Program development, execution, monitoring and oversight
- Monitor and manage project excellence, and proactively address serviceor customer satisfaction issue
- Manage Problem Escalation – Escalation definition and execution
- Quality Assurance – Program development and execution
- Management and Support of Project Managers, Business Change Consultants and Business Analysts – Hiring and direct training, mentoring and management, including utilization; ensuring adherence to our implementation methodologies and service delivery best practices across all projects.
- Develop and maintain Project Management, Business Change and Business Analysis methodologies, best practices and service offerings (PMOs, ITIL Framework Consulting, Business Change, Business Analysis, etc)
- Project Estimation – Ensuring that our project plans meet our best practices
- Staffing – Initial staffing of projects and overseeing and fulfilling staffing needs across the full portfolio of projects across the organization.
- Monitor and manage project risks, with regular reporting to the management team
- Develop and maintain relationships with decision makers at AmLaw 200 firms in order to provide professional service solutions
- Maintain a high level of project management expertise and industry knowledge
- Present at trade shows (LegalTech, ILTA, etc.) and CIO Roundtables and author articles and white papers for industry trade publications.
- Achieve yearly billable target of 1,400 hours
- Bachelor’s degree or equivalent experience
- 5 years of management experience
- 3 years of experience managing projects in a consulting capacity
- 3 years of experience running a professional services practice
- Demonstrated ability to lead a team as well as work, under minimal supervision, as a member of the Executive Management Team.
- Excellent interpersonal, verbal, written and presentation communication skills
- Dedicated, flexible, whatever it takes attitude, follow through & ownership
- Strong leadership abilities
- Must be able to carry a cell phone and/or data device during the week and weekend and respond in a timely and expeditious manner
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Seniority level
Director -
Employment type
Full-time -
Job function
Consulting, Information Technology, and Sales -
Industries
IT Services and IT Consulting
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