OHO Interactive is a digital marketing agency specializing in user research, website design, web development, content strategy and digital marketing. We work with clients across industries including higher education, healthcare, and arts & non-profits.
The Opportunity
As the Director of Project Management for our Web Solutions business line, you will lead a high-performing project management team focused on delivering web solutions efficiently and consistently. You will drive continuous improvement in project management processes to minimize risks, and ensure project success.
Ideal Impact and Result: To excel in this role, you will foster a project management culture that drives successful delivery of large web projects. You will implement improvement initiatives to optimize project efficiency, minimize schedule risks, and more, leading to strong financial performance for the Web Solutions project portfolio.
Measured On
Accuracy of project plans and scheduled hours across the portfolio
Reliable monthly revenue forecasting
Achieving portfolio profitability target
Team health and employee engagement for direct reports
Client satisfaction for project management process
Achieving project manager utilization targets
Feedback from coworkers via a 360 degree review process
Outcomes
Project managers have defined career paths and the support needed to advance in their careers
Project managers understand financials, their business impact and the levers they have to influence financial metrics (revenue, profitability, hourly rates, consultant margins, etc.)
Project profitability is proactively monitored and plans are developed to mitigate profitability risks
Project plans are accurate and aligned to the project teams estimated effort to complete the project
Project risks are proactively assessed and mitigated
90% of projects maintain schedule stability over a period of at least 90 days
Scheduling best practices are documented and followed by all
Monthly critical paths are clearly defined for the delivery team
The project management process is optimized for efficiency, quality, and project managers are consistently following defined procedures
Projects are thoughtfully assigned to project managers to ensure utilization targets are met while preventing unsustainable workloads
Responsibilities
Leadership and Management
Set direction that inspires, motivates and enables project managers to contribute to OHO’s success
Manage the project management team, providing guidance, mentorship, and professional development opportunities
Lead annual performance and compensation reviews for the project management team
Oversee hiring and onboarding processes for new project management team members
Elevate issues to leadership as necessary as well as cascade messages to project managers
Define annual goals for the discipline in collaboration with the project management team
Project Management Operations
Support project managers to ensure projects are delivered on time, within budget and within scope
Support project managers in proactively establishing risk mitigation plans
Maintain consistency and high quality in project management processes and deliverables
Lead weekly department meetings to ensure alignment and address any challenges
Lead project retrospectives to capture lessons learned and continuously improve processes. Ensure there’s a feedback loop with Web Solutions leadership.
Maintain project management documentation and ensure adherence to defined best practices
Collaborate with PM’s to ensure project plans are efficient, accurate, within scope and based on team estimates
Invoicing and project expenses approvals
Approve consultant agreements ensuring margin targets are met
Support project managers in developing plans to improve project profitability/rates where needed
Manage project manager assignments, ensuring optimal utilization of project management team
Support project managers in building trust and effective communication with clients. Collaborate with project managers to ensure a positive client experience throughout the project lifecycle.
Ensure project managers have a deep understanding of OHO's Web Solutions deliverables, including their scope, purpose, and efficient management practices
Experience
10+ years of experience in project management, with a minimum of 5 years leading and managing a project management team.
Proven track record of delivering complex web projects on time, within budget, and within scope.
In-depth knowledge of project management methodologies and best practices.
Experience in project budgeting, resource allocation, risk management, and issue resolution.
Strong understanding of project management tools and software (experience with Basecamp, Jira, Kantata a plus).
Proven ability to inspire, motivate, and develop a high-performing project management team.
Excellent communication, interpersonal, and coaching skills.
Ability to delegate effectively and empower team members.
Experience in conducting performance reviews and career development planning.
Strong understanding of financial metrics relevant to project management (e.g., revenue, profitability, hourly rates, etc.).
Experience in managing project budgets and identifying opportunities to improve project profitability.
Excellent communication and interpersonal skills to effectively communicate project progress and address client concerns.
Experience working in a digital marketing agency or similar environment.
Excellent organizational skills and attention to detail
Employee Benefits
Benefits include 401(k) and match, starting three weeks of vacation, sick time, ten holidays, Summer Fridays, and more! OHO’s Annual Summit in-person meeting at beautiful locations for the entire team. Leadership provides regular company updates, an open-door policy, and fun special events and competitions sprinkled throughout the year!
Additional Information
Candidates should be comfortable traveling nationally 2-5 times a year for company and/or client meetings.
Candidates should demonstrate the ability to legally work in the United States according to federal law.
OHO Interactive is an Equal Opportunity Employer committed to a diverse workforce.
Seniority level
Director
Employment type
Full-time
Job function
Project Management and Information Technology
Industries
Marketing Services
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