Director of Retail, Grown Brilliance (Fine Jewelry)

We are seeking a dynamic, accountable and entrepreneurial Director of Retail to lead the brand account and retail teams for the Leap-powered fleet of Grown Brilliance.

This individual will work closely with Grown Brilliance brand and Leap internal partners to drive internal and external communications and strategies to deliver weekly, monthly and annual financial plans. In addition, this leader will own the holistic in-store experience including direct oversight and management of the in-store teams to consistently deliver an elevated in-store experience, personalized clienteling, marketing events and best-in-class shopper NPS.

The Director of Retail will have a thorough understanding of the retail fine jewelry and luxury environment, be able to create and maintain a positive work atmosphere, and possess an outstanding track record of success in delivering against financial targets while showcasing leadership and communication skills.

Salary Range: 160-170k

Key responsibilities:

• Deliver monthly financial targets by driving a world class in-store experience with high product sell-through levering skilled merchandising decisions, labor planning, clienteling and proactive strategies to drive local traffic and awareness.
• Manage, innovate, and drive store performance across the +15 Grown Brilliance powered by Leap store locations including the oversight of recruitment, training, retention, compliance and performance management of the field store teams and dedicated regional performance managers.
• Create, ideate and manage holistic strategies to drive the business utilizing business insights, sales data and field teams. Adjust business strategies when needed to maximize profitability.
• Work directly with the Grown Brilliance brand team and executives to identify opportunities and create product and marketing strategies to deliver financial targets
• Collaborate with internal Leap cross functional partners including merchandising, data, store development customer success and training to ensure delivery new stores open on time and in full, while delivering financial plans and high brand sentiment.
• Travel nationwide to stores with regular cadence to support store teams, new store openings, key tentpole moments and consistent delivery of in-store standards

Who YOU are:

• Experienced Retail Leader
  • Customer Obsessed - Seeks to create genuine and authentic connections, world class experiences with a customer first mentality.
  • Team Leader - inspires and motivates teams to drive delivery of financial targets with focus on accountability, employee engagement and morale. Skilled in both in person and virtual management
  • Brand and Industry Expert - Keeps up with trends, news and technology in related industry; shows passion and ability to teach and educate
  • Organized and Detail Oriented - Operates with high efficiency and effectiveness, consistently produces polished and quality work.
• Proficient in business and financial acumen
  • Experience in managing a retail PnL with focus on strategies and actions that drive both topline and bottom line impact. Highly analytical and skilled in data analysis and reporting
• Highly Cross-functional
  • Works in concert with internal and external partners to drive prioritization and growth driving strategies. Actively seeks and provides feedback, thrives in a team environment and builds successful relationships with clear and consistent communication.
• Strategic thinker with an entrepreneurial mindset
  • Creative problem solver who works tirelessly to drive strategies and influence others, often navigating uncharted waters and building new capabilities to help deliver financial goals

Candidate Requirements

• 10+ years of retail management experience, ideally with a background including luxury retail/jewelry/customer service
• 3+ years of relevant operations, management and corporate experience
• 4+ years luxury retail work experience in a leadership role for 10+ stores or $30M
• Based in NYC willing to work out of Leap’s NYC office
• Willing to work a flexible schedule including evenings, weekends, and holidays.
• Willing to travel to retail locations to drive performance and manage the teams, as needed and as requested; estimated at 40%

Measures of Success:

• Drive sales goals through Key Performance Indicators. Net sales, Traffic, Conversion, Units Per Transaction (UPT) and Average Order Value (AOV), in store NPS and store profitability
• Employee Retention Rate: Ability to hire, develop, and promote team members
• Client Engagement: Net Promoter Score, Events/Activations

Leap Perks:

• Unlimited PTO (subject to blackout periods)
• 401K
• Medical, Dental & Vision benefits
• Bonus Eligible
• Employee discount on product

Leap EEO statement

However you identify, whatever your path to get here; Leap celebrates diversity and is committed to maintaining a safe, rewarding and inclusive environment where Leapers thrive individually and as a team. In order to achieve our mission, building the world's largest network of branded retail stores – powered by data, systems and scale; we need to work hard to foster a diverse community to support the brands and customers we serve. These aren't just words, this is who we are. We know that our differences are what make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.