Director of Risk Management

Note: This is a remote opportunity.

At Procare HR, we're on a mission to transform workforce outcomes for care providers through our industry-focused HR services model. We offer comprehensive HR services, including payroll processing, benefits administration, workers compensation management, and general HR support. Our core values drive our culture, emphasizing positivity, curiosity, accountability, gratitude, and growth.

Who We Are - Core Values

• We strike the gong – Actions have a ripple effect. Every engagement is an opportunity to have a positive impact on our clients and team.
• We laugh – Laughter is contagious. Keep it light when things are tough. Life is short, celebrate.
• We explore – Individual curiosity and resourcefulness lead us to better solutions.
• We show up – Sense of duty and accountability is part of our DNA. How we show up matters.
• We are grateful – We are grateful for our clients and for each other, and approach all situations with humility. We appreciate the experiences that have shaped us.
• We grow - We embrace the struggle that comes with personal growth so that we can better ourselves and our team.
  
  
  

About The Role

The Director of Risk Management is responsible for the leadership, innovation, governance, and management necessary to provide client-centered risk management services. As the leader of risk management, this role involves overseeing the workers’ compensation insurance claims process. This position demands a strategic mindset, a comprehensive grasp of claims principles, a demonstrated history of effectively managing claims teams, and a firm dedication to ensuring compliance and minimizing risks. Our ideal candidate is a self-motivated individual and should possess the capability to efficiently oversee and implement the organization of numerous projects within specified timelines and expectations.

Responsibilities

• Develop and implement claim strategies in alignment with organizational objectives and current market trends.
• Oversee claims across multiple state jurisdictions, ensuring daily management of the claims function and fostering relationships with third-party vendors.
• Effectively manage and uphold the performance of workers compensation claims programs, monitoring both financial aspects and overall program integrity.
• Cultivate and sustain relationships with third-party administrators and program vendors to ensure adherence to agreed-upon contracts.
• Identify opportunities for cost efficiencies, recognize adverse risks, and ensure compliance with relevant regulations.
• Guide sales submissions and quotation processes, negotiating favorable terms and conditions with workers compensation insurance carriers.
• Lead and mentor a team of claims managers, providing guidance and support to achieve departmental goals.
• Continuously assess and improve claims processes for enhanced efficiency and accuracy.
• Implement technology solutions to streamline workflow and bolster data analysis capabilities.
• Conduct performance evaluations, establish goals, and deliver ongoing feedback to the risk management team.
• Ensure compliance with regulatory requirements and internal policies, maintaining accuracy and fairness in all organizational processes.
• Collaborate closely with customer service teams to offer claims support and address client inquiries effectively.
• Communicate claims decisions clearly and provide guidance on risk mitigation strategies.
• Prepare and evaluate various management reports, emphasizing operational and financial performance.
• Present key metrics through reports to claims teams, management, and vendor partners for business unit analysis.
  
  
  

This Role is a Good Fit if You

• Possess a Bachelor's degree in Business, Finance, Insurance, or a related field (Master's degree preferred).
• Accumulate 10+ years of progressive experience in workers' compensation claims, including at least 5 years in a leadership capacity.
• Exhibit extensive knowledge of workers' compensation insurance and adeptness in claims management principles.
• Demonstrate a track record of driving process improvements and utilizing technology to enhance efficiency in claims management.
• Showcase strong negotiation and relationship-building skills, particularly with third-party administrators and various stakeholders.
• Preferably, have experience in a Professional Employer Organization (PEO) environment.
• Hold certifications such as Associate in Claims-Management (AIC), Chartered Financial Analyst (CFA), and/or Chartered Property Casualty Underwriter (CPCU).
  
  
  

The Perks

• Health insurance, with the company paying the single employee premium
• Company paid dental insurance
• Company paid life insurance
• Company paid short- and long-term disability insurance
• A 401K plan with company match
• Paid Time Off
• Additional ancillary benefits including Vision, Cancer, Critical Illness, Hospital Indemnity, Voluntary Life/AD&D, Accident and Legal
  
  
  

Join us in reshaping the future of HR services!

This job posting contains some general information about what it is like to work at Procare HR and is not a complete job description. Procare Team Members perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.

Procare HR provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.

Procare HR is an Equal Opportunity Employer.