Director of Solutions Engineering

Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Director of Solutions Engineering to join our team and drive our relationships with hyperscale clients to new heights.

Position: Director of Solutions Engineering, Global

This position is responsible for delivery of services to Salute Mission Critical customers, globally. The person in this role will assist in governing and implementing program-level procedures, such as lifecycle asset management system (i.e., data management, operations, and maintenance strategies, day-to-day operational risk, and emergency protocols), as well as collaborating with on-site data center teams and the leadership team to optimize operational readiness and customer satisfaction. The role also includes providing Operations SME support to the sales organization through gathering customer requirements, participating in solutioning sessions, and communicating our capabilities to potential customers.

The candidate will need to be well-versed in critical facility operations, program management, process optimization, incident management, and stakeholder management.

Contributions are expected to include support of the business unit and effective collaboration within the organization to achieve organizational goals. General responsibilities include, but are not limited to:

Responsibilities:

• Develop and maintain trusted advisor relationships with customers (stakeholders and executives), partners, and coworkers
• Gather requirements from potential customers and assist in technical solution design sessions
• Participate in the development of professional presentations, proposals, correspondence, and responses to RFPs
• Stay updated on current industry trends and identify and evaluate new potential products and services
• Ensure the timely and successful transitions and ongoing delivery of our solutions according to customer needs and objectives through cross-functional working relationships within Salute
• Assist in developing, implementing, and measuring KPIs and SLAs for Salute and third-party vendor performance to ensure adherence to contractual obligations
• Support the timely and comprehensive delivery of Quarterly and Annual Business Reviews (QBR, ABR) to customer stakeholders
• Partner with EHS to attain ISO, health, safety, quality, and environmental standards and maintain a safe and secure environment for our clients and our people to operate within
• Partner with Workforce Development to ensure our training program and curriculum provides adequate technical and interpersonal skills training, and continuing development opportunities for operations employees in the region
• Ensure Playbooks, MOPs, SOPs, and EOPs provide the maximum readiness of the facility and clear instruction sets for operational teams
• Support operations financial management and ownership of cost optimization for the region
• Drive continuous improvement that improves customer satisfaction and operational efficiency across the region and in collaboration with global peers
• Champion corporate sustainability efforts across the region
• Lead teams of account directors, on-site staff, subcontractors, and third-party vendors, ensuring performance meets or exceeds operational program requirements
• Participate in the selection of leadership candidates for roles within the region
• Lead incident response and problem management situations by managing the investigation into root cause, recovery plans, and final mitigation
• Manage customer relationships and function as a key escalation point for on-site operations teams and account directors
  
  
  

Qualifications and Skills:

• 7+ years of experience in leading data center facility operations teams
• 3+ years of account management experience
• Proven track record in hiring strong leaders and building effective teams
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple priorities at a time while maintaining strict attention to detail
• Proven track record of supporting business strategy and achieving higher quality output for the organization
• Communicate at a high level in verbal and written exchanges; demonstrate ease, ability to impact indecision and conflict, including at C-level
• Customer focus: build effective relationships, identify customer expectations, see issues from their point of view, offer practical recommendations
• Ethics and Integrity; possess a strong set of core values and beliefs consistent with social, ethical, and organizational principles
• Facilitation skills: use a variety of techniques and tools to conduct group discussion and to assist in group problem-solving and decision-making
• Listening; give attention to the speaker, demonstrate non-verbal cues showing interest, and respond to information or questions as appropriate
• Perseverance and flexibility; demonstrate persistence and utilization of alternate behaviors in the face of barriers to plans and schedules
• Personal accountability; accept responsibility for own actions; realize learning opportunities
• Problem-solving and planning skills; develop paths to desired outcomes including sequencing, feedback points, and time estimates
• Results-oriented; drive behavior to emphasize achievement
• Ability to communicate fluently in English
  
  
  

Education and Experience:

• Bachelor’s degree in business, finance, or engineering
  
  
  

Preferred:

• Military Service
  
  
  

If you are a motivated and results-driven individual with a passion for data center services and a knack for building strong client relationships, we want to hear from you. Join us in revolutionizing the data center industry and apply today!

Salute is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.