Director of Strategic Operations

The Director of Strategic Operations is responsible for creating, communicating, implementing, and sustaining strategic initiatives for DWIHN. The Director will assist with creating, communicating, executing, and sustaining the Network’s strategic plan while working closely with all DWIHN departments.

Principal Duties And Responsibilities

• Creates, communicates, implements, and sustains strategic initiatives.
• Assists with creating, communicating, executing, and sustaining the Network’s strategic plan.
• Utilizes data and best practices to support the development of innovative programs and/or services.
• Works closely with several DWIHN departments to prepare for NCQA certification.
• Collaborates with internal and external agencies/contractor to establish the NCQA readiness standards and associated policies and procedures.
• Assesses the mental health field to identify emerging trends and recommends new initiatives to grow the Network.
• Establishes specific plans, deliverables and measurable objectives.
• Assists with clarifying the Network strategy for leaders and associates.
• Coordinates the regulatory reviews for the Network.
• Supports short and long-term growth of the organization.
• Coordinates and facilitates strategic-planning and implementation meetings with executive leadership and managers at all levels.
• Establishes transparency and accountability for those individuals carrying out DWIHN’s strategic plan.
• Engages external business and industry experts to learn and influence business strategies.
• Assesses opportunities and risks in the marketplace.
• Establishes and executes the Annual Strategic Planning Cycle.
• Manages the strategy implementation process for key strategic actions.
• Clarifies the DWIHN’s strategy for various departments and each function, ensuring that all employees understand the details of the strategic plan and how their work connects to corporate goals.
• Creates and achieves strategic goals and objectives through effective leadership and mentoring of the management team.
• Performs related duties as assigned.
  
  

Knowledge, Skills And Abilities (ksa’s)

• Knowledge of DWIHN policies, procedures and practices.
• Knowledge of the DWIHN provider network and community resources.
• Knowledge of the Michigan Mental Health Code.
• Knowledge of MDHHS policies, rules, regulations and procedures.
• Knowledge of Medicaid, local, regional and national codes, laws and regulations.
• Knowledge of compliance standards.
• Knowledge of documents / regulations that govern the provision of mental health services, e.g., Medicaid Manual Mental Health and Substance Abuse Chapter III, State Plan for Medicaid, Michigan Department of Health and Human Services Quality Plan, BBA requirements and the Mental Health Code.
• Knowledge of regulatory and industry best practice standards.
• Knowledge of Community Mental Health Services Programs (CMHSP) and Prepaid Inpatient Health Plans (PIHP).
• Knowledge of NCQA requirements and the accreditation process.
• Knowledge of the principles and methodology of total quality management (TQM)/ continuous quality improvement (CQI), specifically the PDSA/PDCA Cycle, quality tools and techniques, and models for improvement.
• Knowledge of Integrated Care methodology, practice and implementation.
• Knowledge of contracting policies and procedures.
• Management skills.
• Leadership skills.
• Supervisory skills.
• Project management skills.
• Action planning skills.
• Strategic thinking skills.
• Critical thinking
• Goal setting skills.
• Planning skills.
• Assessment skills.
• Organizational skills.
• Problem Solving skills
• Decision Making skills.
• Critical Thinking skills.
• Presentation skills.
• Interpersonal Skills .
• Public Speaking.
• Communication skills.
• Collaboration skills.
• Teamwork Skills .
• Ability to communicate orally.
• Ability to communicate in writing.
• Ability to work effectively with others.
• Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population.
• Judgement/Reasoning ability.
  
  

Required Education

A Bachelor’s Degree in Social Work, Psychology, Counseling, the Human Services, the Social Services, Public Health, Public Administration, Business Administration or a related field.

Required Experience

Seven (7) years of progressive management and leadership experience in a community mental health setting.

Required/Preferred License(s).

A Valid State of Michigan clinical licensure: RN, LMSW , LMHC, LPC, LLP, PhD or PSYD.

(A Limited License will be accepted).

A valid State of Michigan Driver’s License with a safe and acceptable driving record.

Working Conditions

Work is usually performed in an office setting but requires the employee to drive to different sites throughout Wayne County and the State of Michigan. This position can work remotely with supervisory approval. Currently this position is primarily a remote position.

This description is not intended to be a complete statement of job content, rather to act as the essential functions performed. Management retains the discretion to add or change the position at any time.

Please Note: DWIHN requires proof of being fully vaccinated for COVID-19 as a condition of employment. Medical or religious accommodations or other exemptions that may be required by law, will be approved when properly supported. Further information will be provided during the recruitment process.

The Detroit Wayne Integrated Health Network is an Equal Opportunity Employer