At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities around the world celebrate life and pay tribute to those we love. Our comprehensive platform brings together software and technology to provide a fully integrated experience for all users, whether that is a family, a funeral home, or an online publisher. We are the market leader in the US and Canada, with global expansion plans and a growing international team of more than 400 individuals in the US, Canada, Philippines, and Ukraine.
ABOUT THE TEAM:
The Supply Chain Team orchestrates delivery of products purchased on Tribute’s eCommerce platform.
Director, Supply Chain is responsible for delivering across all products 1) best-in-class post-purchase experience, 2) strong unit economics, and 3) strong partner relationships.
JOB RESPONSIBILITIES:
Define & maintain a vision for an excellent post-purchase experience across existing and future product types, eCommerce customers, B2B website customers, and fulfillment partners
Understand and drive optimization of eCommerce economics in our marketplace environment
Identify and prioritize improvements across post-purchase experience including customer experience (both eCommerce & B2B), and fulfillment partners
Lead analysis on fulfillment topics and make data-based recommendations on the best path forward
Support pilots for new products or partners alongside eCommerce team and drive scaling successful pilots in partnership with internal teams and external vendors
Partner with Product & Engineering team to identify and prioritize improvements across our B2B software, marketplace, and fulfillment backend in support of above responsibilities
Work cross-functionally with customer facing teams (e.g., Sales, Onboarding, Success, and Support) to understand customer issues with fulfillment and also support customer training
Set and execute against fulfillment performance targets, driving both direct P&L value and indirect reputational value across customers and partners
Own and build strong relationships across fulfillment partners in our eCommerce marketplace
Lead and manage fulfillment organization to deliver the above priorities. Organization is a mix of managers (and their teams) and individual contributors. Organization exists in both North American and Manila time zones
EDUCATION AND/OR EXPERIENCE:
Bachelor’s degree in Business or related field, or equivalent work experience, required
Experience with eCommerce fulfillment operations
10+ years management experience in a performance-focused environment
KNOWLEDGE, SKILLS AND ABILITIES:
Excellent verbal and written communication
Excellent interpersonal skills with demonstrated ability to effectively assert Tribute’s position while building strong partner relationships
Strong ability to independently identify and ruthlessly prioritize operational improvements
Proven ability to manage multiple priorities, partnerships, and hit deadlines with excellence
Demonstrated ability to lead a performance-led organization
Ability to influence broader organization outside of reporting lines
Demonstrated ability to coach and mentor employees to grow in their role
Ability to work cross-functionally to hit Organization-wide goals while meeting your teams’ goals