argenx

Director, Patient Engagement Lead, Business Information Systems

argenx Boston, MA
argenx

Director, Patient Engagement Lead, Business Information Systems

argenx Boston, MA
2 weeks ago 46 applicants

See who argenx has hired for this role

In this role you willsupport the continued growth of argenx, the Business Information Systems (BIS) team is looking for a Patient Engagement Lead. This role will report to the North America Commercial and Medical Affair BIS Lead and will be the primary liaison to the US Patient Experience organization.

Roles And Responsibilities

  • Establish strong relationships with all levels of the US Patient Experience Organization including the Patient Support Program, Distribution and Market Access teams to deliver value-added solutions that meet the present and future business needs.
  • Develop and maintain a patient-centric roadmap of business capabilities, processes and technology solutions needed to support the strategy and mission of the Patient Support Program.
  • Oversee implementation and operations of system integrators supporting argenx in this functional area. These include case management platforms, data aggregation, patient reporting/analytics, call center and telephony.
  • Partner with the patient support program leads in providing technical oversight of the HUB operations vendor.
  • Ensure oversight and prioritization of initiatives that require time, budget and resource commitments from BIS and the business teams.
  • Responsible for documentation of process definitions and business requirements using best practice SDLC methodologies.
  • Work with the BIS operations lead in managing enhancements and new releases of patient-centric applications in accordance with internal SOPs.
  • Maintain an overall understanding of industry landscape to ensure that we are deploying best-practice solutions.


Education, Experience And Qualifications

  • Minimum of 10-12 years working either in a biopharmaceutical company or a consulting organization with focus on the life sciences sector.
  • Minimum 5 years working in a business analyst, functional lead or architect capacity supporting the patient services business function.
  • High analytical capability with history of leveraging data and analytical techniques to optimize business decisions.
  • Experience in the implementation of HUB services that support enrollment, consent management, BI, co-pay program, patient education and adherence is required.
  • Experience in patient services case management systems like Salesforce HealthCloud is required.
  • Experience in data aggregation of SP/SD data and use of patient deidentification software like DATAVANT desirable.
  • Understanding of the industry landscape and global regulatory requirements (e.g. GxP, HIPAA. GDPR, etc..).


Join us as we transform immunology and deliver medicines that help autoimmune patients get their lives back. argenx is preparing for multi-dimensional expansion to reach more patients through a rich pipeline of differentiated assets, led by VYVGART, our first-in-class neonatal Fc receptor blocker approved for the treatment of gMG, and with the potential to treat patients across dozens of severe autoimmune diseases.

We are building a new kind of biotech company, one that maintains its roots as a science-based start-up and pushes our commitment to innovate across all corners of our business. We strive to inspire and grow our company, our partnerships, our science, and our people, because when we do, we deliver more for patients.

At argenx, all applicants are welcomed in an inclusive environment. They will receive equal consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other applicable legally protected characteristics. argenx is proud to be an equal opportunity employer.

If you require reasonable accommodation in completing your application, interviewing, or otherwise participating in the candidate selection process please contact us at hr.us@argenx.com. Only inquiries related to an accommodation request will receive a response.

  • Seniority level

    Mid-Senior level

  • Employment type

    Full-time

  • Job function

    Business Development and Sales

  • Industries

    Biotechnology Research

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