Director, Project Management

RainFocus, one of the most innovative software companies, is in search of an exceptional Director of Project Management. About RainFocus RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting. About the Role As a RainFocus Director of Project Management you'll be responsible for project management services and will lead the project management team to achieve strategic business objectives. We are seeking an experienced and strategic leader to play a crucial role in shaping and driving our project management practices on a global scale. The ideal candidate will possess a deep understanding of project management methodologies, strong leadership skills, and the ability to collaborate effectively across diverse teams and regions. This position is remote with the requirement of travel (20% or less) nationwide to be able to support your team onsite at events hosted by the RainFocus client base. Duties and Responsibilities:

• Provide work direction, coaching and performance feedback to project managers while establishing and maintaining positive relationships with relevant business partners
• Develop standardized project tracking and reporting tools, leading project managers and the delivery/completion of successful and complex projects on time, budget and scope
• Develop processes and reporting to assist with the Project Management and Implementation team as well as the measurements for department/company performance;
• Become a trusted advisor within our organization and cross-functionally with stakeholders, as well as the Sales, Product, Marketing focused on supporting holistic solutions for customers
• Drive and maintain continuous process improvements in partnership with project managers
• Develop internal and external relationships and drive alignment across client success teams which includes
• Platform Consulting, Shared Services, and Client Success Leaders
• Establish and maintain positive relationships with business partners and other employees across the organization
• Be the voice of operational improvement and data analysis, executing on both small and large initiatives
• Monitor the overall performance of the PM Team by tracking and analyzing key performance metrics
• Establish clear, measurable objectives for the team. Monitor and measure these objectives regularly, providing coaching, recognition and correction as required
• Hold teams accountable for their commitments and remove roadblocks to their work
• Develop and implement operating mechanisms to support successful execution of client event programs, keeping a clear eye on retention, margin, and client sentiment
• Perform risk management best practices to minimize project risks
• Create and maintain an engaging work culture
• Partner with the Workforce Manager to monitor appropriate staffing levels and career development of team
• Leverage organizational resources to improve capacity for project work
• Maintain compliance with RainFocus policies, procedures and values
  
  
  

Background required:

• Minimum of 5 years’ experience managing medium to large size projects in a high-tech development environment
• 5+ years’ experience leading and developing teams focused on project management
• Experience in customer facing roles
• Intermediate ability with tools such as Salesforce, Certinia, JIRA/Atlassian, and MS Office
• Ability to quickly grasp new concepts, plan work and execute projects in a fast-paced environment
• Able to work consultatively and cross-functionally to identify and implement process and technology improvements
• Strong interest in and aptitude for understanding both the business and technical specifics of the event industry or SaaS technology
• Detail oriented with a high sense of accountability
• Ability and experience in the management of a remote team
  
  
  

Background preferred:

• Experience within a SaaS based organization
• Experience in creating and building process to scale a business
• Experience implementing or maintaining event management technologies
• Experience within a growth focused company initiatives with a change management focus/experience
  
  
  

Education:

• BA/BS Degree or equivalent is required; and
• CAPM (PMI), PMP or equivalent experience
  
  
  

Location/Travel This remote role can be located anywhere in the United States of America. Total travel could be up to 20%. The nature of the travel is being onsite at client events, which may include weekends, as well as postmortem and client-driven meetings. Why work at RainFocus? At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events. As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities. What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!