Director, Quality Assurance

The Director of Quality Assurance will lead the Quality Assurance (QA) department, ensuring that all products meet the highest standards of quality and safety. This role is crucial for maintaining the company’s reputation for excellence and customer satisfaction. The Director of QA will develop, implement, and oversee quality assurance strategies and processes, and work closely with Merchandising, Compliance, Sourcing, Distribution, and other departments to ensure consistent product quality.

This is an on-site position, with preferred location being our Distribution Center in Taftville, CT. We are also open to the right person being located in our DC in Aberdeen, MD instead.

Experience In The Furniture / Retail Industry Is Required.

This position will require occasional domestic and international travel to supplier sites, manufacturing facilities, trade shows and Bob’s DC’s

Who We Are

At Bob’s, we have fun, we love what we do, and it shows in our expansive growth! Bob’s Discount Furniture is more than just a furniture store. We are one of the fastest growing omni-channel furniture retailers in the country with over 170 stores!

How We Will Support You

At Bob’s we understand there are many companies you can choose to work for, so, along with exceptional opportunities for career growth we offer a fun team-oriented work environment and great benefits! Let us tell you more.

Benefits & Perks- We’ve got you covered! We believe in supporting our employees and their families in the best ways possible is a top priority. We focus on three core wellness pillars: Emotional, Physical and Financial. Below are just some of the benefits that we offer:

• Feeling under the weather, we’ve got you covered! We offer Nationally provided Medical, Dental and Vision Insurance
• Paid Vacation, Personal Days, Sick Days, Holidays, work anniversary and your Birthday! After all, your birthday should be a holiday
• 401(k) Profit Sharing Plan with a Generous Company match!
• Pet Insurance to help keep your furry friends happy and healthy
• Life insurance – Employer-paid basic Life Insurance, with the option to add Voluntary Life Insurance as well!
• Financial Planning, Voluntary Legal Benefits and Wellness Plans
• We already offer value priced furniture, but on top of that we offer a Generous Employee Discount starting on your 1st day!
• Additional Employee Discounts through the “Hays Perks discount program” offering hundreds of online discounts from your favorite merchants.
• And so much more!
  
  

Culture and Core Values- At Bob's we have a set of core values that shape the decisions we make every day and help define our company culture. These values comprise what we call "The Bob's Way." Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability and Fun.

DIVERSITY IS A CORE VALUE AT BOB’S

At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or a part of the Bob’s team, we want you to know that you are valued, appreciated, and free to be who you are.

We are committed to creating a place as diverse as the communities we serve.

Learn and Grow- We believe in developing our team members and helping them grow both personally and professionally! We promote Professional Development: In-person, virtually and offer an infinite library of on-demand classes in Workday Learning. We also offer Tuition Reimbursement as well as the BDF Education Foundation Scholarship Program open to employees and their dependents. Want to grow at Bob’s professionally? We look to promote from within our organization by having robust succession planning in place to ensure that our team members have the opportunity to advance their careers.

Job Responsibilities

• Quality Strategy Development:
• Develop and implement a comprehensive quality assurance strategy that aligns with the company’s goals and objectives.
• Set quality standards for Bob’s Discount Furniture and ensure all products meet these standards consistently.
  
  

• Leadership and Management:
• Lead, mentor, and manage the QA team, fostering a culture of quality and continuous improvement.
• Provide training and development opportunities for QA staff to enhance their skills and knowledge.
  
  

• Process Improvement:
• Identify areas for improvement in the production process and implement corrective actions to enhance product quality.
• Develop and refine quality assurance policies, procedures, and guidelines.
  
  

• Supplier Quality Management:
• Collaborate with the Sourcing and Merchandising team to evaluate and select suppliers based on their quality standards.
• Conduct regular audits and inspections of suppliers to ensure compliance with quality requirements.
  
  

• Product Inspection:
• Oversee the inspection of raw materials, components, and finished products to ensure they meet quality specifications.
• Implement and manage a robust system for tracking and resolving quality issues.
  
  

• Compliance and Documentation:
• Ensure compliance with industry standards, regulatory requirements, and company policies.
• Maintain accurate documentation of quality assurance activities, including test results, inspection reports, and corrective actions plans.
  
  

• Customer Feedback and Issue Resolution:
• Monitor customer feedback and complaints, and work with relevant departments to address and resolve quality issues.
• Implement strategies to prevent recurrence of quality problems.
  

Required Qualifications

• Experience in the furniture retail industry
• 10+ years of experience in quality assurance, with at least 5 years in a leadership role
• Bachelor’s degree in Quality Management, Engineering, Business Administration, or a related field
• Strong leadership and team management skills
• Excellent analytical and problem-solving abilities
• Strong understanding of furniture manufacturing processes and quality control methods
• Excellent communication and interpersonal skills
• Ability to work collaboratively with cross-functional teams
  
  

Preferred Qualifications

• Advanced degree (MBA, MS)
• Proficiency in quality management systems and tools with specific furniture related experience
• Additional Certifications
• Certified Quality Manager (CQM)
• Certified Quality Engineer (CQE)
• Lean Six Sigma Certification
  

Physical Requirements

• Office work: Sitting & standing
• Warehouse: Product inspections and reviews
• Field visits: Walking, product inspections and reviews
  
  

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:

130-225k + bonus target + options

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

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