Director/Sr. Director of Operations, Central Operations
Athelas
Mountain View, CA
See who Athelas has hired for this role
Athelas provided pay range
This range is provided by Athelas. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$140,000.00/yr - $225,000.00/yr
Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Athelas + Commure, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care.
Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.
Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare!
About The Role
As an Operations Leader at Athelas, you will play a pivotal role in our Operations team focusing on Revenue-Cycle Management, by working across the whole organization (Product, Eng, Operations, Sales, Account Management) to define critical business processes. You will have end-to-end ownership - ensuring efficient execution and a seamless onboarding process for clients and driving business metrics. This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility. This full-time position requires working 5 days a week in our Mountain View, CA office.
What You'll Do
Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.
Compensation Range: $140K - $225K
Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.
Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare!
About The Role
As an Operations Leader at Athelas, you will play a pivotal role in our Operations team focusing on Revenue-Cycle Management, by working across the whole organization (Product, Eng, Operations, Sales, Account Management) to define critical business processes. You will have end-to-end ownership - ensuring efficient execution and a seamless onboarding process for clients and driving business metrics. This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility. This full-time position requires working 5 days a week in our Mountain View, CA office.
What You'll Do
- Ensure the efficient and timely execution of all essential aspects of internal operations projects, from project initiation to launch.
- Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams.
- Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.
- Breakdown challenging business problems.
- Own execution and outcomes.
- Drive operational metrics (process throughput, defect rate, etc.)
- Understand the business in-and-out to be proactive about solving emerging problems.
- 7+ years experience in consulting, investment banking, or in operations at a fast-paced SaaS tech company
- Experience with data analysis and developing data-driven solutions to new challenges.
- Familiarity with SQL a requirement (there will be an open-resource basic SQL assessment as part of the interview process).
- Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.
- Ability to oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics.
- Experience working cross-functionally with sales, operations, and engineering teams to address internal needs and support company objectives.
- Proficiency in documenting and developing best practices to enable incremental improvement and optimization for Internal Ops processes.
- Strong Leadership: You have solid project management skills, having managed and successfully delivered multiple, complex projects on-time and on-budget with your team
- Business Oriented: Ability to dive into an area of the business, understand business needs, and facilitate Executive decisions on improvements and best practices
- Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests
- Data Oriented: Ability to track, prioritize, and drive multiple concurrent projects to success. This position is expected to utilize data and metrics to communicate with ease
- Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers.
- Proficient in Retool, Gsuite is a plus
- Experience in the RCM (Revenue Cycle Management) space is a bonus
- Highly Driven Team: We work hard and fast for exceptional results, knowing we’re doing mission-driven work to transform the country’s largest sector.
- Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil.
- Incredible Growth: Prior to our merger in late 2023, Commure and Athelas had independently grown more than 500% YoY for three consecutive years. We’ve achieved Series D funding, have an industry-leading runway, and continue to scale rapidly.
- Competitive Benefits: Unlimited PTO, medical, dental, vision, excellent maternity and paternity paid time off.
Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.
Compensation Range: $140K - $225K
-
Seniority level
Director -
Employment type
Full-time -
Job function
Management and Manufacturing -
Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at Athelas by 2x
See who you knowGet notified about new Senior Director of Operations jobs in Mountain View, CA.
Sign in to create job alertSimilar jobs
People also viewed
-
Internal Audit Lead
Internal Audit Lead
-
Internal Audit Lead
Internal Audit Lead
-
Internal Audit Lead
Internal Audit Lead
-
Senior Manager Global Trade Operations
Senior Manager Global Trade Operations
-
Senior Business Data Analyst
Senior Business Data Analyst
Similar Searches
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More