Director, Venue Basketball Operations

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Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship Washington Mystics, NBA G League’s Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor.

In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals’, Wizards’, and Mystics’ games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises.

In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University’s campus).

In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook. The space now also boasts a destination culinary experience, Guy Fieri’s DC Kitchen + Bar.

MSE opened “District E powered by Ticketmaster” in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events.

MSE proudly promotes its core values for all those that interact with the company. As a member of our team:

• You will provide first-class customer service and value for our fans.
• You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
• You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
• You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
• You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
• You will innovate. We are nimble and first to market. We are not averse to risk.
• You will have fun. We are in the business of happiness.
  
  

Position Overview: The Director, Venue Basketball Operations is responsible for a basketball arena's comprehensive management and operational aspects. This role involves ensuring the efficient operation of the facility, including event management, maintenance, safety, security, and customer service. The Director will work closely with various departments to ensure the arena provides a top-tier experience for teams, fans, and other partners.

Are you passionate about basketball, thrive in dynamic environments, and want to help create unforgettable sports experiences? We'd love to hear from you!

Responsibilities

• Supervise day-to-day operations of the basketball arena.
• Ensure the arena is maintained to the highest cleanliness, functionality, and safety standards.
• Develop and implement operational policies and procedures.
• Hire, train, and schedule part-time union staff for basketball game duty bi-weekly.
• Work with the Event Productions department to ensure the accuracy of basketball set-up.
• Assist with designing and planning arena set-up for non-basketball events as assigned.
• Oversee maintenance program for all basketball-related equipment.
• Assist with liaison efforts with Wizards and Georgetown basketball.
• Ensure player and guest safety when the arena is set in a basketball configuration.
• Assist with maintaining employee records and updating department policies and procedures.
• Assist with leading and implementing the department’s disciplinary system.
• Requisition tools, supplies, and equipment for the event basketball crew.
• Maintain basketball-related equipment inventory.
• Assist with collaborating and communicating with Overnight Conversion Managers.
• Coordinate and manage all events, including basketball games, concerts, and other activities.
• Liaise with event organizers, promoters, and teams to ensure smooth execution of events.
• Handle event setup, breakdown, and logistics.
• Recruit, train, and supervise operational staff, including maintenance, security, and event personnel.
• Develop and maintain staffing schedules to ensure adequate coverage for all events and activities.
• Foster a positive and productive work environment.
• Oversee the maintenance and repair of the arena components.
• Ensure regular inspections and preventative maintenance are conducted.
• Balance relationships with contractors and vendors.
• Develop and implement safety and security protocols ensuring the safety of all attendees and staff.
• Coordinate with local law enforcement and emergency services as needed.
• Oversee crowd management and emergency response plans.
• Ensure outstanding customer service standards are met for all arena patrons.
• Handle customer complaints and feedback effectively and professionally.
• Implement programs to enhance the fan experience.
• Develop and manage the operational budget for the arena.
• Monitor expenses and revenues to ensure financial objectives are met.
• Prepare financial reports and analyses as required.
• Ensure compliance with all local, state, and federal regulations.
• Maintain necessary permits and licenses for operation.
• Participate in long-term planning for the arena, including upgrades, renovations, and new initiatives.
• Find opportunities for revenue growth and operational efficiencies.
• Other duties as assigned.
  
  

Minimum Qualifications

• Bachelor’s degree in Business Administration, Sports Management, Facility Management, or a related field.
• 7+ years of experience in arena or facility management, with at least 3 years in a leadership role.
• Strong knowledge of event management, facility operations, and maintenance.
• Excellent organizational, leadership, and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment and balance multiple tasks simultaneously.
• Proficiency in Microsoft Office and facility management software.
• Strong financial competence and budget management experience.
• Excellent written and verbal communication skills.
• Availability to work flexible hours, including evenings, weekends, and holidays as required.
• Ability to handle significant amount of walking and standing during events and work in an arena environment. May involve exposure to loud noises and large crowds.
• May involve lifting and carrying equipment and supplies.
  
  

Pay Range: $110-120k USD.

Benefit Eligibility: This role is eligible to participate in health and welfare benefits.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.