Director WoW Outcomes & Initiatives

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at

Description

About the Company 

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG 

 

About The Team 

The Value Stream Acceleration Services team, part of the Engineering, Product, Innovation and Cloud (EPIC) organization, is responsible for serving a portfolio of value streams that feed into an enterprise SaaS product, with the goal of accelerating the delivery of value to customers. The team is composed of highly skilled practitioners who have expertise in their respective areas and work collaboratively to ensure that value streams are delivering maximum value. The team is committed to driving innovation, continuous improvement, and customer satisfaction, and is focused on accelerating better outcomes for our people and our customers. 

 

About The Role 

We are seeking a results-driven Director of WoW Outcomes & Initiatives to join Value Stream Acceleration Services (VSAS) in EPIC. The ideal candidate will have digital transformation experience in implementing Ways of Working frameworks, including Lean & Agile, for product organizations. The successful candidate will be responsible for leading solutions to empower the cross-functional teams within UKG to serve our customers well. Critical to this role is change management expertise to promote company values and enable mindset shifts that foster a culture of belonging, curiosity, and innovation within a rapidly shifting business environment.

Responsibilities

• Support the implementation of a target operating model, focused on operational excellence frameworks in line with transformation efforts.
• Propel the evolution of new ways of working by developing processes and governance to shift from current to desired future state.
• Drive the adoption of a cross-functional team maturity model and measure its progress to propel the organization to empowered, autonomous cross-functional teams.
• Design and implement a holistic learning management curriculum to guide cross-functional efforts in the area of Operational Excellence.
• Foster an inclusive workplace that promotes our company values and culture.
• Collaborate closely across EPIC functions and with training & tooling teams to create and scale materials, workshops, and learning programs to support business outcomes.
  
  

Qualifications

Requirements:

• 10 or more years’ experience in digital transformation for SaaS product organizations.
• Proven background in implementing ways of working frameworks in transformational settings, including Lean and Agile.
• Expertise in outcome-based goal setting frameworks, especially OKRs.
• Strong problem solving practitioner skills, with the ability to analyze data and synthesize findings into actionable strategies.
• Experience in workplace experience and engagement.
• Excellent facilitation and communication skills, with the ability to lead large scale workshops and training sessions.
• Experience in change management to drive mindset shifts across all levels of an organization.
• Familiarity with design thinking methodologies and their application internal to an organization.
• Ability to work collaboratively across all levels of the organization from leadership to cross-functional teams.
• Embrace a continuous learning mindset, with the ability to adapt to changing industry trends and practices.
• Experience working in large organizations making operational frameworks practical.
• Bachelor's degree in a relevant field (or equivalent experience).
  
  

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

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UKG participates in E-Verify. View the E-Verify posters here.

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.