District Operations Manager

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: fight hard to win, take personal responsibility, be optimistic and have fun, grow, and learn and be a team player.

Our District Operations Manager is responsible for overseeing the Service team and supporting with day-to-day Operations tasks including but not limited to people leadership, recruiting, inventory, schedule, payroll budgets, facility maintenance, and most importantly the member and team member experience. We're looking for someone with prior management experience overseeing multiple locations, genuine customer service skills and a passion for great workplace culture. Reporting to our Regional VP of Operations, the District Operations Manager will be responsible for supporting the overall success of the clubs in their designated district by developing our team to ensure we are aligned in providing an exceptionally positive experience for our staff, members, and guests.

Departments: Operations

Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives.

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

What we're looking for:

• Minimum of 3 years of management/leadership experience.
• Minimum of 5 years Customer Service experience.
• Minimum of 1 year overseeing multiple locations.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors, i.e., calm, professional, and empathetic to all levels of management, employees, customers, and vendors.
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• Previous experience delivering excellent customer service and training.
• Excellent MS Office skills, particularly Excel
• Strong detail orientation; systematic and thorough approach to problem solving; and good time
• management, organizational, and record-keeping skills.
• And, of course, someone who embraces our Core Values!

Requirements:

• Must successfully pass Background Check.
• CPR certification required within 30 days of hire
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to access and operate Company computer system including prepare documents, enter data into computer system, read reports from a computer database or email system.
• Ability to bend routinely and repetitively to lift more than 20 lbs.

Benefits and Perks:

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and plus one family member.
• Discounted Personal Training, and merchandise -- including supplements.
• Competitive pay plus vacation, holiday, and sick pay.
• Group Health, dental, vision, Supplemental Life, Employee Assistant Program and even Pet Insurance are offered!
• Employee referral program.
• 401(k) + Company matching!