Divisional Nurse Manager

Position Description

This position operates in a dual capacity as both a Divisional Nurse Manager supporting multiple assigned Divisional Regions and as a Nurse Manager in Clinical Departments.

As Divisional Nurse Manager, works with Associate Division Director (ADD), Associate Division Head-Practice Operations (ADH-PO) and Associate Division Head-Quality (ADH-Q) to develop, write and implement clinical workflows and protocols. Is responsible to support offices when there are nursing shortages, trains all new nurses in assigned regions and leads and organizes Nurse Leadership meetings.

As a Nurse Manager, is responsible for supervising the staff and functions of the Clinical Department, which may include Nurses and Medical Assistants. The goal is to provide daily operational oversight of clinical staff and facilitate enhanced, efficient, effective and coordinated patient care through professional clinical leadership. Oversees clinical policy and procedure compliance. Works closely with the Site Medical Director and Practice Manager and provides active and timely feedback on advancement of IHA Quality and Performance Improvement initiatives and site goals.

Essential Job Functions – Divisional Nurse Manager

• Provides active and timely feedback to site medical director and practice manager on advancement of IHA Quality and Performance Improvement initiatives and goals at site.
• Is team liaison for provider and staff on communication and clinical site development issues.
• Works with ADD, ADH-PO, ADH-Quality to develop and implement clinical workflows and protocols.
• Organizes and develops plans to support offices when there are nursing shortages.
• Trains all new nurses in assigned regions on Workflows and protocols, Triage, Results Management and OB Histories.
• Leads and organizes Nurse Leadership meetings; creates agenda, follows up on outstanding items, coordinates offices’ feedback and rolls out new processes and workflows.
• Active membership in Divisional meetings such as Divisional Leadership, EMR and Quality.
  
  

Essential Job Functions – Nurse Manager

Administrative and Supervision

• Supervises department staff, including recruiting and hiring, scheduling, approving timesheets, submitting payroll information, training, resolving conflicts and patient complaints, ensuring policies and procedures are followed in compliance with federal regulations and acting as a liaison between providers and staff.
• Assists with hiring, orientation, training and coaching of clinical staff.
• Together with providers, develops and clarifies clinical office protocols for office staff.
• Assists in the development and oversight of office budget.
• Implements inventory control system related to clinical supplies and immunizations/medications.
• Contributes to the development and ongoing implementation of the CORE Office Work plan.
  
  

Nursing Leadership

• Provides ongoing communication to physicians, staff and practice managers regarding pertinent clinical issues from respective committees.
• Collaborates with the office leadership on efforts to build and maintain effective teams among the office employees.
• Assists the site medical director in assuring adequate clinical staff training and competence. Participates in new clinical staff orientation related to all of the responsibilities outlined in this description.
• Acts as a clinical resource for staff and providers.
• In collaboration with provider and office leadership, incorporates Quality and Continuous Improvement strategic goals into office activities to ensure their achievement.
  
  

Clinical Functions

• Performs diagnostic testing as directed by provider.
• Cleans and maintains examination rooms and medical equipment.
• Assists provider with office procedures. Maintains timely flow of patients.
• Communicates instructions and test results to patient as directed by provider. Shares patient information with provider.
• Schedules appointments.
• Calls in prescriptions as directed by provider.
• Maintains medical supply inventory in clinical areas.
• Administers prescribed medications as directed by providers.
• Tracks and informs patient of laboratory/diagnostic test results as directed by physicians.
• Performs venipuncture according to universal precautions.
• When working in a Surgery office, may assume Procedural Nurse responsibilities, if needed.
• Answers telephone according to written protocol and/or provider instruction.
• Provides patient/family education as directed by providers.
  
  

Other Responsibilities

• Supports other offices, attends required meetings and training, and participates in committees as requested.
• Performs other duties as assigned and works within scope of RN licensure.
  
  

Organizational Expectations

• Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the mission and values of both IHA and Trinity Health.
• Must be able to work effectively as a member of the clinical care team.
• Successfully completes IHA’s “The Customer” training and adheres to IHA’s standard of promptly providing a high level of service and respect to internal or external customers.
• Maintains knowledge of and complies with IHA standards, policies and procedures.
• Maintains complete knowledge of office services and in the use of all relevant office equipment, computer and manual systems
• Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines.
• Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respects cultural differences.
• Uses resources efficiently.
• Responsible for ongoing professional development – maintains appropriate licensure and continuing education credentials, participates in available learning opportunities.
  
  

Measured By

Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.

Essential Qualifications

EDUCATION: Bachelor’s degree/graduate of an accredited Registered Nursing Program.

CREDENTIALS/LICENSURE: Valid, unrestricted RN license in the State of Michigan. Valid CPR certification.

MINIMUM EXPERIENCE: 5 years of clinical experience in a medical or physician office; discipline-specific experience is strongly preferred. Supervisory experience is required. College coursework in managerial training, preferred.

Position Requirements (abilities & Skills)

• Knowledge of nursing and patient care principles and procedures related to position responsibilities.
• Demonstrated competency in obtaining accurate patient vital statistics (height, weight, blood pressure, temperature, etc.) and patient health history.
• Proficient/knowledgeable in medical terminology.
• Maintains complete knowledge and complies with all relevant insurance, CPT coding and diagnosis guidelines.
• Proficiency in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records/templates, Epic, Microsoft Office (Outlook, Word, Excel) email, e-learning, intranet and computer navigation. Ability to use other software as required while performing the essential functions of the job.
• Excellent communication skills in both written and verbal forms, including proper phone etiquette. Ability to read, understand and respond to detailed written and oral instructions.
• Ability to speak before groups of people, either in-person or virtually,
• Ability to work collaboratively in a team-oriented environment; displays courteous and friendly demeanor.
• Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, patients, family members, vendors, outside customers and community groups.