Document Management System (DMS) with iManage--Remote

Job Description

Applicants must be able to provide 24x7 on-call support on a rotating basis and participate in monthly maintenance windows.

JD:

The DMS Engineer is responsible for the design, support, and on-going operation of the Firm’s document management system, built on technologies from iManage. The position serves to drive change in technology and process to bring best-in-class functionality, supportability, and security to the DMS infrastructure.

ESSENTIAL FUNCTIONS (This list is not exhaustive and may be supplemented and changed as necessary.)

· Design: Designs and implements new technologies and features with guidance from Architecture and/or Project Management. Leads initiatives within the team to improve systems and processes.

· Support: Provides third-level support to attorneys and staff. Works directly with users to advise on complex workspace organization or security requirements. Documents common troubleshooting steps for first and second-level support teams. Provides 24x7 on-call support on a rotating basis.

· Operations: Performs document, workspace, and user administration. Executes routine and preventative system maintenance and implements changes to address production issues. Regularly participates in monthly off-hours maintenance windows.

QUALIFICATIONS

Education, Work Experience, Skills

· Bachelor’s degree preferred.

· Five (5) + years of direct experience engineering and supporting an iManage document management environment.

· Excellent written and verbal communication skills. Ability to clearly convey information to a broad audience, from individual attorneys and staff to IT leadership.

· Strong relationship-building skills, both within and across teams.

· Aptitude for identifying issues and a curiosity to understand their underlying cause.

· Ability to drive incremental change and improvement while balancing multiple projects and initiatives.

· Experience working in a legal environment or strong familiarity with document management issues affecting legal firms.

· Candidates must be compliant with US laws and regulations for accessing information subject to ITAR.

Technologies/Software

· iManage Work 10, client and server

· iManage RAVN indexing

· iManage Communication Server

· iManage Mobility Server and iOS client

· iManage Insight

· Knowledge of SQL query structure and iManage database schema. Ability to create reports or perform operations against the DMS SQL environment.

· Experience with the iManage programming API and scripting administrative tasks via Powershell preferred.

WORK ENVIRONMENT

· This position requires an ability to work off-hours, when needed. Applicants must be able to provide 24x7 on-call support on a rotating basis and participate in monthly maintenance windows.

· This job operates in a hybrid workplace model. In-office work is in a professional office environment and a high-speed internet connection is required to connect to our systems when working from home.