LifeCenter Organ Donor Network is recruiting for a Full Time Donation Support Services Coordinator I in our Donation Support Services area (NIGHT SHIFT).
This position is one of a medical call center atmosphere. The candidate will take incoming calls from hospitals, funeral homes, coroners, tissue processors and recovery staff to facilitate and assess organ, eye and tissue donation. The candidate will also talk directly with donor families about the gift of donation.
This Is a Full-time Position With The Following Hours
Night Shift = 7:00pm - 7:00am working three shifts per week (including holidays and weekends)
This is a 36 hours per week position
Holiday pay is time and a half + Holiday pay!
This position allows you to be off during the business week which is a nice perk!
Requirements
Preferred certification in healthcare
Two years experience in a call center setting
Required medical terminology
Great customer service speaking skills
Take patient medical and social information over the phone and accurately and thoroughly enter this information in the system (UDRAI)
Communicate referral/case information to the appropriate individuals, both internally and externally, to optimize the potential for donation
Provide follow up whether the case will move forward for donation
Assists organ recovery team with initial call in organ potential cases
Knowledge of suitability criteria for tissue donors and stays abreast as guidelines change
Works closely with tissue recovery staff and builds a positive, productive and professional rapport
Talk with families and next of kin about the outcome of donation. Sometimes this can be an adverse outcome and a difficult conversation to have with a family
Documentation meets standards set forth by regulatory affairs and our own Quality Services department. Minimize deviations
Rotation of "Charge" Coordinator and will be responsible for day-to-day activities, case activity and follow ups are completed
Able to manage emotions in a high stress environment
Flexibility in an ever-changing environment
Attention-to-detail and confidentiality for documentation purposes
Many GREAT Reasons To Work At LifeCenter
401(k) starts on the employee's first day with an employer match!
Competitive Benefits Package
We have been voted a Top Place to Work since 2013!
We have Paid Parental Leave!
We have been in business serving the area for 40 years!
Great work-life balance atmosphere
We offer a Wellness Program
On site fitness facility
We have an Employee Assistance Program and collaborate with Galia for optimal self-care
Employee Perks Program
LifeCenter Organ Donor Network is proud to be an Equal Opportunity Employer
Listen to this podcast to learn more what a Donation Support Services Coordinator does