Engagement Director, Operations
Engagement Director, Operations
SGS Maine Pointe
United States
See who SGS Maine Pointe has hired for this role
SGS Maine Pointe is a global supply chain and operations consulting firm trusted by many chief executives and private equity firms to drive compelling economic returns for their companies. We achieve this by delivering accelerated, sustainable improvements in EBITDA, cash, resilience and growth across their procurement, logistics, operations and data analytics. Our hands-on implementation experts work with executives and their teams to rapidly break through functional silos and transform the plan-buy-make-move-fulfill digital supply chain to deliver the greatest ethical value to customers and stakeholders at the lowest cost and risk to business. We call this Total Value Optimization (TVO)™.
Maine Pointe’s engagements are results-driven and deliver between 4:1-8:1 ROI. We are so confident in our work and our processes that we provide a unique 100% guarantee of engagement fees based on annualized savings.
Come join our team…..
The Engagement Director, Operations strategically and tactically owns an engagement from start to finish. This position is the most senior resource who is fully allocated to a particular client assignment. This individual is responsible for managing the client relationship and serving as both inspiration and the motivator to the internal team and the client team. The Engagement Director has accountability to successfully deliver measurable financial benefit against aggressive targets in a fast-paced environment, ensure timely completion of tasks, and deliver the associated engagement initiatives within a predetermined timeframe and budget. The Engagement Director is responsible for meeting Maine Pointe’s commitments to clients, including delivering measurable cash and EBITDA, as well as meeting client expectations.
You will:
Maine Pointe’s engagements are results-driven and deliver between 4:1-8:1 ROI. We are so confident in our work and our processes that we provide a unique 100% guarantee of engagement fees based on annualized savings.
Come join our team…..
The Engagement Director, Operations strategically and tactically owns an engagement from start to finish. This position is the most senior resource who is fully allocated to a particular client assignment. This individual is responsible for managing the client relationship and serving as both inspiration and the motivator to the internal team and the client team. The Engagement Director has accountability to successfully deliver measurable financial benefit against aggressive targets in a fast-paced environment, ensure timely completion of tasks, and deliver the associated engagement initiatives within a predetermined timeframe and budget. The Engagement Director is responsible for meeting Maine Pointe’s commitments to clients, including delivering measurable cash and EBITDA, as well as meeting client expectations.
You will:
- Build trusted, productive working relationship with client executive(s) to ensure ongoing alignment, effective communication, timely execution of tasks and deliverables, on-time payment of scheduled invoices, savings sign offs, and end of engagement letter of recommendation and client reference.
- In collaboration with the Managing Director, ensure top three success criteria of the Sponsor / Decision Maker is agreed and signed off at the Decision Brief during the Analysis. Then tracked throughout the engagement to delivery Total Client Satisfaction (TCS).
- Manage client day to day ensuring engagement constraints are promptly identified and dealt with.
- Ensure client engagement, support and alignment with the engagement goals and deliverables.
- Develop intimate knowledge of client financial performance and business needs to ensure alignment.
- Develop trusted advisor relationships with the client C-Suite that drive more work and TVO journeys.
- Elicit client testimonials, referrals and references at end of engagement.
- Bachelor’s degree in management, supply chain, engineering, logistics, operations management, business or relevant field. Advanced degree preferred. PMP Certification a plus.
- 10+ years of supply chain, operations excellence, and manufacturing/plant management experience.
- 5+ years of project management experience leading consulting or business transformation projects.
- Prior work experience in an implementation consulting firm.
- Proven success leading change within strictly managed budgets and timelines with trackable financial results.
- Background in Lean/Six Sigma, PMP or APICS certification a plus
- A clear understanding of business, business functions, and an ability to adapt to different business cultures for success.
- Strong financial & business acumen.
- Client Management: Relationship management, Service orientation, Executive presence.
- People Management: Inspirational leadership, Coaching and development, Change management.
- Project Management: Planning and driving for results, Strategic decision making, Resource management.
- Technical Competence: Effective communication, Business acumen, and Practice knowledge.
- Willingness to travel extensively, up to 85%
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation. The requirements listed above are representative of the knowledge, skills, and/or abilities required.
- This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.
- Information will be kept confidential according to EEO guidelines.
- **Candidate could be located anywhere in North America**
- **Maine Pointe is unable to sponsor any candidates at this time. All applicants must be authorized to work in the United States through U.S. Citizenship, Green card, or Permanent Resident authorization.**
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Seniority level
Director -
Employment type
Full-time -
Job function
Management and Manufacturing -
Industries
Business Consulting and Services
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