Surge Staffing

ERP Analyst

Surge Staffing Knoxville, TN

Job Description

Job Summary: The ERP Analyst will play a critical role in optimizing and maintaining our ERP system to enhance business operations. This role requires a deep understanding of ERP systems, business processes, and the ability to collaborate effectively with cross-functional teams. The successful candidate will be responsible for configuring, customizing, and troubleshooting the ERP system to ensure it meets the organization's needs and drives efficiency and growth.

Duties/Responsibilities:

  • Administer, configure, and maintain the ERP system to ensure optimal performance.
  • Collaborate with stakeholders to gather requirements for system enhancements and customizations.
  • Implement and test ERP system updates, patches, and new modules.
  • Ensure data integrity and security within the ERP system.
  • Analyze existing business processes and workflows to identify areas for improvement.
  • Recommend and implement process enhancements to maximize efficiency and productivity.
  • Work closely with end-users to understand their needs and translate them into ERP system solutions.
  • Provide technical support to end-users, troubleshooting issues, and resolving system-related problems.
  • Develop and deliver training programs and materials to educate employees on ERP system usage and best practices.
  • Create and maintain reports and dashboards to support data-driven decision-making.
  • Perform data analysis to identify trends, anomalies, and opportunities for improvement.
  • Collaborate with IT and other departments to integrate the ERP system with other business applications.
  • Work with external vendors and consultants as needed for system integrations or specialized projects.
  • Maintain comprehensive documentation of ERP system configurations, customizations, and processes.
  • Ensure compliance with industry standards, regulations, and best practices in ERP system management.
  • Complete and maintain SOP for all ERP interactions by department.

Required Skills/Abilities:

  • Proven experience as an ERP Analyst or in a similar role, with a strong track record of successful ERP system implementations and support.
  • Proficiency in ERP software (e.g., SAP, Oracle, Microsoft Dynamics) and related modules.
  • Strong analytical and problem-solving skills, with the ability to analyze complex business processes and data.
  • Excellent communication and interpersonal skills, with the ability to work collaboratively across teams.
  • Experience with data analysis tools and reporting software (e.g., Tableau, Power BI) is a plus.
  • Knowledge of industry-specific ERP solutions (e.g., healthcare, manufacturing) is advantageous.
  • Project management skills and the ability to handle multiple tasks and priorities effectively.
  • Minimum 2 years of Business Central expertise.
  • Strong attention to detail and a commitment to data accuracy and security.

Education and Experience:

  • Bachelor’s degree in Information Technology, Business Administration, Computer Science, or related field required.
  • Master’s degree (preferred).
  • Dynamics 365 Business Central Developer Associate Certification.
  • Dynamics 365 Business Central Functional Consultant Associate Certification.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

Job Type: Full-time

Pay: $90,000.00 - $110,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Compensation Package:

  • Performance bonus

Experience Level:

  • 3 years

Schedule:

  • 8-hour shift
  • Monday to Friday

Work Location: In person
  • Seniority level

    Mid-Senior level
  • Employment type

    Full-time
  • Job function

    Business Development and Sales
  • Industries

    Staffing and Recruiting

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