Job Title: In-Person and Digital Events Operations Manager
Location: Remote
Job Type: Full-time W-2, exempt
Company: Stoke (www.thestokegroup.com)
About Us:
The Stoke Group is a fully remote B2B content and digital marketing agency. We’re an agile, client-first agency built for the new world of digital experience. We’re proud to partner with global enterprise organizations such as Adobe, FranklinCovey, Pearson, Momentive, and Zuora. Stoke brings together digital marketing, content strategy and development, creative design, and performance analytics to deliver outstanding experiences — and optimize every success.
*Please note that while this is a remote position, we are only considering candidates who live in the United States.
Job Summary:
The Event Operations Manager will execute a variety of in-person and digital events. The ideal candidate will possess a strong understanding of event technology platforms, CRMs, marketing automation tools, SharePoint, Wiki, Airtable and other marketing systems and technology. This role involves creating and maintaining process documents, playbooks, training modules, centralized communication and asset hubs, and program materials to maximize the scalability and efficiency of our event programs and ensure our people, processes and systems maintain accurate data to operate day to day.
Key Responsibilities:
1. Event Coordination:
Work with event program managers to help develop workback schedules and systems to ensure timely event planning and tracking.
2. Technology Management:
Utilize event technology platforms to assist event program managers manage registrations, virtual event execution, and post-event analytics.
Integrate and manage data within CRM systems and marketing automation tools.
Maintain and update SharePoint and Wiki pages related to event program and operations.
3. Process Improvement:
Develop, document, and implement standardized processes for event planning and execution.
Create training modules and materials to onboard new team members and support continuous learning.
Collaborate with the Event Operations Team to identify areas for process improvements and efficiencies.
4. Data Management:
Create a project management system in Airtable to track event details, budgets, and timelines for in person events.
Ensure data integrity and accuracy across all platforms.
Generate reports and insights to support decision-making and event evaluations.
5. Collaboration and Communication:
Work closely with marketing, sales, and other cross-functional teams to align event objectives and strategies.
Serve as a point of contact for internal and external stakeholders regarding event logistics and coordination.
Provide support during live events, including troubleshooting and real-time issue resolution.
Ensure weekly event comms are updated and organized with accurate registration and planning data.
Qualifications:
Bachelor’s degree in Event Management, Marketing, Business, or a related field.
2+ years of experience in event coordination or a related role.