Field Engineer

Field Engineer

Locations: Northwest and Southwest USA region

Position Reporting to: Director of R&D

Summary/Objective

This position requires a dynamic and motivated individual to drive and develop the technical performance of the Maxam product. Requires monitoring and reporting of the product performance and the ability to adjudicate on claims and recommend development improvements. Position works directly with Engineering, Sales Director, Supply Chain and Customer Service.

Essential Functions

· Technically supporting the sales team in achieving corporate sales objectives.

· Customer-facing representation for Maxam Tire on issues related to quality, field failures, and product performance.

· Field follow-up visits to optimize the product performance and allow benchmarks to be reached.

· Support customers by offering training on product offering and correct application.

· Propose customer solutions across different applications with the use of product range available.

· Process warranty claims; execute claim surveys to establish causes and liabilities; instruct clients and end users for prevention.

· Monthly reporting on warranty claims; data analysis showing claim trends and problem areas; implementation of corrective action.

· Work with international factory engineers to develop process initiatives to improve product quality and performance.

Travel

· Extensive travel to within your region.

· Travel to trade shows and events as required.

Skills and Qualifications

Customer Client Focus, Strategic Thinking, Communication Proficiency, Internal and External Relationship Management, Managing Processes. Basic knowledge of quality concepts, approaches and processes competence with Quality System tools and strategies (Data Analysis, Statistical Methods, Problem-Solving, Corrective Action) Ability to pull, analyze, organize, and report on data relating to sales, warranty claims, applications, etc.

Working knowledge of common manufacturing processes and principles. Experience with CAD programs such as AutoCAD, Solidworks, or ProEngineer. Must be hands-on and able to work in a dynamic work environment, Team Oriented, Positive Attitude, Multitask capability.

Required Education & Experience:

A Bachelor’s Degree in Business Administration or Marketing Degree preferred, or equivalent number of years of Sales and/or Sales management experience.

Bachelor’s Degree: Engineering, or equivalent number of years of experience.

3-10 years of related experience in tire or tire related industry with progressive growth experience.

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Maxam Tire is an Equal Opportunity Employer. Applicants must be currently authorized to work on a full-time basis in the country for which they are applying. No sponsorship available. Employment is subject to the successful completion of a pre-employment background screening which includes a criminal check. Accommodation will be provided in all parts of the hiring process as required under Maxam Tire’s Employment Accommodation policy. Applicants need to make their needs known in advance when they are contacted for an interview.

As a major global specialty tire manufacturer and distributor, Maxam Tire has a strong reputation for market leading quality, reliability and delivered value. Our organization’s foundation is centered around world class engineering practices and the most advanced manufacturing platforms within our industry, ensuring superior product quality.

At Maxam Tire, it is our culture and our people that truly differentiate us from our competitors. We are driven by core values that are centered around innovation and commitment to create an exceptional customer experience. Our people are committed to continued advancement to exceed your expectations.

Maxam Tire is a rapidly growing global organization, heavily invested in our people, advanced engineering, and our manufacturing facilities to ensure unique business solutions are provided to our customers throughout the world.