Openworks is a dynamic and innovative company that prides itself on fostering a culture of continuous learning and development. With 40 years in business, OpenWorks has earned year-over-year recognition on the Inc. 5000 and Franchise 500 fastest-growing organizations list. We are committed to empowering our employees and enhancing their skills to drive success in all aspects of sales and customer engagement.
A "Day in the Life" of the Field Performance Manager
OpenWorks is on the lookout for a proactive and experienced Field Performance Manager to join our team. This role is instrumental in driving the success of our franchise through account growth, retention, and development. Your primary responsibilities are to ensure customer satisfaction to exceed scorecard requirements, work hand in hand with all industry specific training and development of the OpenWorks franchise base. You'll be the cornerstone in ensuring our franchise customers receive top-notch service, leading to exceeding performance metrics and nurturing a culture of excellence within our business.
Overview of Responsibilities
Foster account growth and retention by providing exceptional service to our customers
Conduct industry-specific training and development, ensuring our franchises meet and surpass set scorecard standards
Engage in strategic planning and execution to maintain a high-performing franchise portfolio
Oversee customer and franchisee satisfaction, implementing measures to enhance their experience and loyalty
Drive operational efficiencies and excellence through regular audits, quality assurance visits, and tactical support
What You'll Need to Succeed
Bachelor's degree in business, or related field, or an equivalent blend of education and experience
Preferably 5+ years in the janitorial or facility services industry, particularly within a franchise model
Exceptional in CRM tools and MS Office Suite, with excellent organizational and problem-solving skills
A team player who is detail-oriented, solution-focused, and possesses a high level of integrity and assertiveness
Ability to build long-term relationships and communicate effectively with a diverse range of stakeholders
Willing to travel 60-75% within your assigned market
What's in it for You
Competitive base pay + uncapped commission & bonus incentives
Opportunity to win Annual President's Club Trip
Mileage reimbursement
Company issued laptop
401k retirement savings plan with generous company match
Comprehensive medical, dental, vision, disability, and life insurance
Paid time off, paid holidays and paid volunteer time off (16 hours/yr)
Fitness reimbursement
OpenWorks is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Research, Analyst, and Information Technology
Industries
Technology, Information and Internet
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