Field service (Desktop) specialist

Role: Field service (Desktop) specialist

Location-Chicago,IL

Contract Hire

Role Description

Performs Problem determination and resolution of mobile Equipment and Software problems through the effective use of available technical resources. Resolves Problems, including completing all related administrative duties. Resolves Customer's Equipment/Software mobility Problem tickets.

Key Operational Responsibilities

Password Resets on IOS Device

General technical/customer support for user questions on using the IPad device.

Installing any missing application or URL into Intune store for NiSource Application (Approved Application List)

Seeking Approval for missing application or URL into Intune store for NiSource Application if not included in Approved Application List.

Uninstall, Reinstall any corrupt application or URL into the Intune store for NiSource Application.

Routing the un-resolved issues to the respective resolver teams

Hypercare team will route all issues with accessories, device malfunctions, and repair issues with being delivered in unusable state to Tango for resolution

Resource Skillset and Knowledge Expectations

Mid knowledge level in mobile device customer support (IPad).

Mid-level knowledge on Intune application management.

Mid-level knowledge on App Store management.

Mid-level customer support role.

Required Skills And Experience

History of providing enterprise support, administration and troubleshooting for Mobile Device Management

Excellent oral and written communication skills

At least 3+ year of experience in mobility support

Familiarity with ticketing systems for lifetime management of incidents

Good knowledge of Apple iOS and Android

Familiarity with messaging technologies (e.g., email, calendar, contacts)

Knowledge on MDM products (e.g., Mobileiron, InTune)

Knowledge on Intune application management & App storage management.

Knowledge in Autopilot is added advantage (Windows/iOS - phones/computers