Field Service Engineer
Field Service Engineer
FLAG Solutions LLC
High Point, NC
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Responsibilities
- Installing, aligning, and servicing lasers, resistance welders, and workstations with PLCs and motion control hardware and software
- Making changes to PLC and motion control programs
- Training customers in the use and maintenance of our products
- Answering telephone inquiries regarding product operation, maintenance, and applications
- Writing field visits and customer inquiry reports
- Work with customers and other visitors on application development in-house
- Other tasks and projects as assigned by the management of the company from time to time
- 4-year degree in engineering, materials, physics, chemistry, or related discipline.
- Good customer interface, verbal, and written communications skills
- Good practical electrical and mechanical troubleshooting knowledge
- Logical analysis of technical problems, ability to understand problems as described by the customer
- Proficient PC computer skills including Microsoft Office products
- Lift and carry 50 pounds
- Significant travel by air and car (over 75% of the time).
- Coordinate work and appointments with headquarters. Take care of our customers.
- Manufacturing, laser, materials processing, and/or resistance welding background or experience
- Ability to read, write, and speak Japanese.
- Experience in maintenance of industrial control equipment; preferred
- Exceptionally computer literate
- Computer programming experience; experience in industrial control equipment preferred
- Experience in customer service or field engineering is a plus
- Experience in motion control to include M and G codes; preferred
- Ability to learn and read ladder logic.
- Experience in training customers in the use of capital equipment; preferred.
- Able to travel domestically and internationally on short notice
- Valid US Passport required
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Appliances, Electrical, and Electronics Manufacturing
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