Field Service Manager

POSITION PURPOSE:

The Manager, Field Equipment Service (FESM) is key leadership position overseeing the programs, processes, installation, maintenance and repair for all company supplied field refrigeration equipment to produce and or hold the ice products of the Company at a large number of customer retail locations across the Houston operating market. The Manager, Field Equipment services will a manage staff of supervisors, refrigeration technicians, retail merchandisers, installation technicians, and other support staff within the Houston Market. Position has full P&L responsibilities for the cost center.

Position reports to Senior Field Equipment Services Manager and works closely with other Market leadership positions to ensure complete customer service satisfaction.

Position will be based in Houston and will manage staff based in the Houston Market.

DUTIES AND RESPONSIBILITIES:

Manage all Field Equipment Services Personnel. To include the hiring, training, and job performance. Oversee the process and compliance for scheduling and dispatching Lead in handling any customer concerns or equipment needs Full P&L responsibility for the cost center Parts and inventory Safety programs KPI performance Reporting – internal and external to customers and leadership Budget planning and performance Regulatory compliance

ESSENTIAL MENTAL FUNCTIONS AND SKILLS

Ability to use various business management systems

Ability to adapt to rapid changes in demand for services provided

Ability to develop, present, implement and manage by metrics and KPI’s

Ability to adapt and embrace new technologies

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to work in a constant state of alertness and safe manner

Ability to work in an unfatigued state

Ability to accurately gauge lengths of time and distance

Ability to quickly store and recall instructions in one’s short term memory

Ability to concentrate and perform tasks involving high levels of cognitive function and judgment

Ability to cope with sudden changes in surrounding and/or emergency situations and/or alarms

Demonstrate an unwavering caring, committed, and concerned attitude about safety

Possess fast reflexes and unimpaired coordination and ability to rapidly respond to stimuli

Not mentally or physically impaired from any cause that can adversely affect ability to safely and competently perform required functions

Ability to take prompt and appropriate response to operating conditions

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

Extensive local travel but minimum overnight travel. Will often work in retail stores; drive among retail stores and to/from plant location. Must be able to lift 40lbs. Ability to climb ladder and work with light duty tools.

EDUCATION AND EXPERIENCE:

Minimum of 5 years management experience with outstanding results and good references

Must have valid driver’s license and a good driving record – will be required to use company vehicle at times.

High School Diploma or GED required

Higher education – preferred

Experience in refrigeration and EPA certification is a plus, but not required

We Are Reddy Ice

Behind every premium cube of Reddy Ice is a company that values consistency, quality, and service above all else. Our nationwide customer base has come to expect the highest standards in product quality, delivery and flexible service options. This commitment to exceptional service is why we are one of America’s leading brands in ice production and manufacturing.

This is a full-time, permanent position with Reddy Ice that includes a competitive salary, full benefits package that includes medical, dental, vision, life insurance, and a company-matching 401(k) plan. ***Health and Wellness benefits available on your first day of employment***