Field Service Specialist

Company Description

RxSafe LLC is a rapidly growing medical robotics device company located in Vista, CA. Our cutting-edge pharmacy automation systems including robotic compliance packaging and inventory control storage and retrieval devices for pharmacies. Please visit rxsafe.com for more information about our company and our products.

Job Description

• Interact with customers and equipment to analyze and solve hardware and software issues
• When required, disassemble, and reassemble machines to repair or replace worn or malfunctioning components and consumables
• Perform system analysis of current workflow and proposed setup to improve customer efficiency and system effectiveness, including proposals to add, remove or modify existing configurations and supporting peripherals.
• Develops recommendations to enhance or replace existing hardware and/or software based on customer experience and technical expertise.
• Provide excellent customer service, listening carefully to customer concerns and addressing issues until the customer is reasonably satisfied
• Assist in the testing and development of new software and hardware to enhance or replace existing software and hardware based on quantitative and qualitative customer data
• Teaming up with other members of the Field Service team to provide support and internal training opportunities.
• Collaborative in nature making internal and external recommendations to improve the customer experience, high quality and workflow efficiency
• Performs periodic follow-up calls to customers using data driven metrics and evaluates results
• Assists Engineering in the testing of new software and hardware
• Consults with customer and RxSafe management for final approval of proposed modifications and documentation
• Write accurate and timely reports
• Tracking expenses, submitting expense reports
• Write process documentation
  
  

Qualifications

• Able to travel 80% of the time and supporting same-day rapid travel on-call needs, which can include afterhours and weekends
• Strong attention to detail, able to multi-task, and collaborative in nature, breakdown explanation of steps performed while troubleshooting so that others may learn thought process
• Excellent verbal communication skills including good listening skills and patience
• Self-motivated, optimistic, and able to work independently
• Demonstrated ability to problem solve and offer strategic solutions
• Good understanding of customer deliverables and the impact of failure/cost of poor customer service
• Experience working with hand tools, multimeters, wiring schematics, and understanding automation logic
  
  

Additional Information

At RxSafe, you can expect:

An environment where ideas are heard and innovation is encouraged

Personal/professional growth and development opportunities

Extensive benefits package with a generous employer contribution

Paid Holidays + flexible paid time off

Executive commitment to education, growth, and development

RxSafe is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. RxSafe is a safety-sensitive company.

ITW is an equal-opportunity employer. We value our colleagues’ unique perspectives, experiences, and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local laws.

All your information will be kept confidential according to EEO guidelines.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.