Fintech/B2B Payments: Account Management Director
Fintech/B2B Payments: Account Management Director
TalentNow Solutions
United States
See who TalentNow Solutions has hired for this role
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Base pay range
Their vision is for finance leaders to decide only "what" to pay, while their software manages the "how" and "when."
The company is a major disruptor in B2B Payments and Fintech, growing revenue by over 100% annually. They've raised over $65M from investors like JP Morgan, Discover, NBH Bank, Mendon Venture Partners, and Valley Bank—who are also customers and partners.
Role Overview:
Lead our company's growth and customer experience strategy. Drive a customer-first mindset across the organization and manage the customer lifecycle to ensure satisfaction and demonstrate our value.
Key Responsibilities:
- Build and lead Account Management teams
- Enhance customer relationships, drive revenue, and ensure excellent service
- Present portfolio and industry best practices
- Communicate customer needs internally to align teams
- Develop processes for standardized customer experiences
- Partner with Sales and Marketing for seamless onboarding
- 10+years in Finance, Sales, Operations, Marketing, or Customer Acquisition/Retention/Satisfaction
- 5+years of team leadership experience
- Strong process improvement skills
- Excellent organizational, analytical, and time management skills
- Proficient in Microsoft OfficeSuite
- Ability to work with a diverse workforce and minimal supervision
- Strong problem-solving and communication skills
- Proven track record in meeting revenue targets
- Fast-paced start-up environment with experienced leaders
- Opportunities to engage with the latest technologies and make a measurable impact
- Quarterly virtual team-building activities and monthly team lunches
- Competitive salary ($145,000 to $185,000) plus equity
- Comprehensive medical, dental, and vision coverage
- Unlimited vacation policy
-
Seniority level
Director -
Employment type
Full-time -
Job function
Sales -
Industries
Non-profit Organizations and Primary and Secondary Education
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