Our client is a leader in AP Payments as a Service, specializing in embedded B2B payments. They streamline the payment process by integrating electronic payment and cash flow solutions into accounts payable and procurement software.
Their vision is for finance leaders to decide only "what" to pay, while their software manages the "how" and "when."
The company is a major disruptor in B2B Payments and Fintech, growing revenue by over 100% annually. They've raised over $65M from investors like JP Morgan, Discover, NBH Bank, Mendon Venture Partners, and Valley Bank—who are also customers and partners.
Role Overview:
Lead our company's growth and customer experience strategy. Drive a customer-first mindset across the organization and manage the customer lifecycle to ensure satisfaction and demonstrate our value.
Key Responsibilities:
Build and lead Account Management teams
Enhance customer relationships, drive revenue, and ensure excellent service
Present portfolio and industry best practices
Communicate customer needs internally to align teams
Develop processes for standardized customer experiences
Partner with Sales and Marketing for seamless onboarding
Requirements
10+years in Finance, Sales, Operations, Marketing, or Customer Acquisition/Retention/Satisfaction
5+years of team leadership experience
Strong process improvement skills
Excellent organizational, analytical, and time management skills
Proficient in Microsoft OfficeSuite
Ability to work with a diverse workforce and minimal supervision
Strong problem-solving and communication skills
Proven track record in meeting revenue targets
Benefits
Fast-paced start-up environment with experienced leaders
Opportunities to engage with the latest technologies and make a measurable impact
Quarterly virtual team-building activities and monthly team lunches
Competitive salary ($145,000 to $185,000) plus equity
Comprehensive medical, dental, and vision coverage
Unlimited vacation policy
Seniority level
Director
Employment type
Full-time
Job function
Sales
Industries
Non-profit Organizations and Primary and Secondary Education
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