We’re looking for a Firearms Product Specialist for our exciting e-commerce and retail environment. At Primary Arms, we pride ourselves on working hard, enjoying what we do, and exceeding our customers’ expectations. This is an exciting opportunity for a firearms enthusiast! At Primary Arms, we enjoy a business casual dress code, competitive pay and benefits, making us an attractive choice for the right candidate.
This is a full-time position with daytime and early evening hours. Some non-standard work shifts may be required. We provide training.
The Firearms Product Specialists are the folks at Primary Arms who are experts in their domain. They know all about the AR & AK rifle platforms, and can talk about optics all day long. Is this you?
We love our customers. In fact, our customer service is second to none in our industry. To ensure that level of customer service continues to grow, this role is particularly customer-centric and diverse. This person will communicate with customers via telephone and email in our contact center and retail store to perform the following:
Deliver exceptional customer support to each customer
Function as a technical expert about AR and AK rifle platforms and optics
Answer questions about our products via phone, email, and face-to-face
Process & queue orders for shipment or pickup
Process payment for phone, email, and store orders
Perform other related duties, as needed, within the Primary Arms team
Required Skills/Qualifications
The successful candidate must demonstrate proficiency in the following areas:
Working knowledge of the AR15 platform and its subsystems
Experience with different optics and scopes
Exceptional customer service in a retail/e-commerce contact/call center
Professional & pleasant demeanor
Work well under pressure
Dependability
Flexibility and adaptability to change
Team-oriented mindset
Excellent oral, written, and interpersonal skills
Problem solving skills through effective time decision making ability
Analytical and problem solving skills
Highly effective detail orientation through organizational & time management skills
PC proficiency
Recommended Skills/Qualifications:
Knowledge of help desk/case management software and/or order management systems plus Point-of-Sale systems very helpful
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Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Internet Publishing
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