Oversee communication plan and act as go between for 988 and 911 / first responders
Facilitate process to debrief scenarios or real-life examples to identify gaps in the system
Provide technical assistance and support for addressing problems that arise between law enforcement/first responders and crisis care continuum
Assist with development of relationships between providers in the crisis care continuum and law enforcement/first responders
Gather and organize data relevant to 988 crisis care continuum and justice system (including but not limited to JRAC, IDOC, IDOJ, PSAPs, etc)
Identify and develop training for 911 PSAPs, law enforcement officers, first responders, etc. as it pertains to 988 in Indiana
Develop and maintain operating manual, including but not limited to: data dictionary triage process, safety concerns, pros and cons of access points, as well as technology and access
Develop and implement integration plan for fire, law enforcement, and CIT, development of training and resources, and identify sustainable funding
Establish program evaluation plan, best practices, and data collection methods
Desired Qualifications
Personal/Lived experience accessing crisis services for a mental health, substance use, and/or suicide-related crisis
Experience with any first responder profession (911, Law Enforcement, Fire, EMS, etc)
Familiarity with
Law enforcement and 911 PSAP culture and standards
SAMHSA Behavioral Health Crisis Care Best Practices
De-escalation techniques, motivational interviewing, and collaborative problem-solving skills
Demonstrates cultural and linguistic competence and understands impact of unique challenges for underrepresented groups accessing crisis services, including BIPOC, LGBTQ+ populations, and rural communities
Ability to work collaboratively with cross functional teams
Clear communication and presentation skills
Ability to handle stressful situations with poise and assertiveness
Comfort, willingness and ability to learn, adopt, and utilize new technology and software
Excellent project coordination skills, including multitasking and setting priorities on work assignments