The Spa Supervisor will assist the Spa Director in overseeing the daily operations of the Spa & Fitness center to ensure the delivery of exceptional guest experiences. He/she will be proficient in all product brands and product profiles.
Position Requirements
Professional demeanor appropriate for a luxury environment.
Strong communication and interpersonal skills.
Minimum of 2 years experience in Spa industry or hospitality preferred.
Minimum of 2 years Supervisory experience.
Previous experience in a luxury spa environment is an asset.
Spa Soft experience is an asset.
Responsibilities
Greet guests and members in a friendly and efficient manner.
Supervise the daily duties of the spa concierge and runners.
Ability to perform all duties of the Spa Concierge and Spa Runners.
Assist in the recruitment, development, and training of spa associates.
Monitor scheduling of all services and special programming.
Answer telephone inquiries promptly and professionally and channel them appropriately.
Answer questions about available services, retail sales, general property information, and amenities.
Product knowledge and training, supply orders, inventory counts and month end reports.
Promote and sell spa and salon services.
Respond to any guest inquiries or concerns regarding their treatment or experience in the spa and/or fitness center.
Report any complaints or concerns to Spa Manager and/or Director.
Oversee cleanliness and presentation of the facilities.
Perform any other reasonable duties as required by management.
Education
High school diploma or General Equivalency Diploma (GED).
Skills And Abilities
Ability to communicate in the English language. Second language is a plus.
Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).
Physical Requirements
Must be able to work in a fast-paced environment.
Also requires standing/walking/reaching and bending throughout shift for extended periods of time.
Must be physically fit in order to lift, pull and push items up to 50 pounds.
Seniority level
Mid-Senior level
Employment type
Other
Job function
Other
Industries
Hospitality
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