Front Desk Agent - aloft New York - Brooklyn, NY
Front Desk Agent - aloft New York - Brooklyn, NY
Real Hospitality Group
New York, NY
See who Real Hospitality Group has hired for this role
Purpose for the Position: To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction.
Essential Responsibilities
- Greet, register, and assign rooms to guests of hotel.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Keep records of room availability and guests' accounts using computerized property management systems.
- Compute bills, collect payments, and make change for guests.
- Perform simple bookkeeping activities, such as balancing cash accounts.
- Issue room keys and escort instructions to bellmen.
- Review accounts and charges with guests during the check out process.
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers.
- Transmit and receive messages, using telephones or telephone switchboards.
- Contact housekeeping or maintenance staff when guests report problems.
- Make and confirm reservations.
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
- Record guest comments or complaints, referring customers to managers as necessary.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Answer all incoming phones in three or less rings.
- Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's controller and front office manager.
- Be an outgoing, welcoming personality for the Hotel
- Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge.
- Make decisions based on your own judgment and company policy.
- Follow instructions without close supervision.
- Speak and write clearly and accurately.
- Be available for work days, evenings, weekends and holidays.
Lifting 10 lbs. maximum and occasionally lifting and/or carrying such articles as dockets, ledgers, and small tools. Walking and standing are required only occasionally. Reaching, handling, feeling, talking, hearing, and seeing.
Environmental Conditions
Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75% or more of the time inside.
Math Skills
Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights and measures.
Language Skills
Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects.
Relationships To Data, People And Things
- Data: Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved.
- People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants.
- Things: Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials.
Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level. Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Management and Manufacturing -
Industries
Hospitality
Referrals increase your chances of interviewing at Real Hospitality Group by 2x
See who you knowGet notified about new Front Desk Representative jobs in New York, NY.
Sign in to create job alertSimilar jobs
People also viewed
-
Medical Front Desk Receptionist (OBGYN)
Medical Front Desk Receptionist (OBGYN)
-
Front Desk Agent
Front Desk Agent
-
Administrative Assistant
Administrative Assistant
-
Front Desk Manager
Front Desk Manager
-
Front Desk Representative
Front Desk Representative
-
Front Desk Receptionist | Coordinator - Private Investment - 90-100K base + bonus - Wonderful Opportunity
Front Desk Receptionist | Coordinator - Private Investment - 90-100K base + bonus - Wonderful Opportunity
-
Guest Service Agent
Guest Service Agent
-
Part Time-Receptionist Greeter
Part Time-Receptionist Greeter
-
Guest Service Agent
Guest Service Agent
-
Receptionist - State Farm Agent Team Member
Receptionist - State Farm Agent Team Member
Similar Searches
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More