Job Title: Front Desk Check In & Check out Receptionist
Reports to: Site Manager
This would be for the Therapy Department Front Desk
General Summary Of Duties
The work in this position contributes to the patient’s overall successful interaction within the office. Exceptional people skills are a must. This is a full-time position working 40 hours per week with competitive compensation and generous benefits. Could be scheduled any shift between 7:00am and 7:00pm, depending on department and patient volume.
Essential Job Functions
Locate and process referrals at the time of visit
Complete patient check-in and check-out for a specific office location and pod
Schedule follow up appointments at UOI locations/offices
Facilitate appointment scheduling for external referrals
Check in upon arrival to clinic, register walk-in patients and identify existing patients; correctly add / edit demographic information to include email address, guarantor, and coverage and obtains necessary signatures.
Collect co-pays and patient account balance and collection balance.
Answering front desk telephones and directs calls as appropriate.
Print schedules and superbills for next-day provider visits.
Batching out at the end of the shift and verifying co-pays with cash collected.
Sorting mail/packages presented to front desk and directing to appropriate source; dispersing any incoming faxes to the appropriate source and monitoring clinical inboxes.
Obtains verification of DME benefits.
Demonstrates expected Customer Service behaviors
Promotes a culture of service excellence by exceeding the expectations of our patients, visitors, coworkers and physicians.
Maintain a professional appearance and work environment
Additional duties as assigned by the Manager to meet department needs
Requirements
High school diploma or equivalent
At least 1 year of medical receptionist or administration experience preferred
Excellent communication and interpersonal skills
Excellent customer service skills
Knowledge of MS Office and EMR systems/ practice management systems
Knowledge of insurance eligibility and verification
Motivated individual with team approach
Must be able to travel to all sites if/when necessary.
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
Industries
Hospitals and Health Care
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