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American Express invites you to share your resume so you can be considered for future opportunities as a Director for Enterprise Portfolio & Program Management with the Enterprise Digital & Solutions Team.
How will you make an impact in this role?
The Enterprise Digital & Data Solutions (EDDS) organization powers the world's best customer experiences and revenue growth through innovative data, digital and marketing products, and solutions. Enterprise Portfolio and Program Management (EPPM) is a team within EDDS responsible for leading multi-year strategic programs that cut across multiple product teams as well as accelerating strategic alignment and planning across Enterprise Centers of Excellence (COE) and Technology to elevate transparency and drive business and customer outcomes.
As Director, Program Management, you will be leading the successful co-creation and implementation of this strategy which will re-imagine the relationship between the customer and Amex. You will be responsible for
defining and leading the Program’s multiple workstreams including Envisioning & Discovery, Solutions Management, Communications, Roadmap Ideation, Outcome Definition and Critical milestones and dependency management. The successful candidate must have a keen focus on the customer journey, advanced process design techniques, a proven ability to collaborate at scale, enjoys a fast-paced environment and can influence key partners into action, all while maintaining a positive attitude in the face of challenges.
As Director, Digital Portfolio Management, you will be responsible for managing enterprise prioritization and product planning. You will work with business stakeholders across US Consumer, US Consumer Banking, ICS, and GCS and product leaders across EDDS, Enterprise Platforms, CFR, and GSG, to identify and prioritize strategic opportunities, refine initiative scope, assess feasibility, and develop a strategy to forecast and coordinate product development efforts through launch across customer journeys. You will manage cross-functional stakeholder relationships and work to increase transparency and predictability in capacity and delivery and resolve risks as they arise. You will define strategic outcomes with BU decision makers and partner effectively across product, platform, and engineering teams to apply lean systems
thinking to strategy, investment funding, capacity and agile operations and manage the enterprise roadmap.
The ideal candidate for this role will be a skillful communicator who enjoys a fast-paced environment, operates cross-functionally, has a strong aptitude for process innovation and influences key stakeholders into action – all while maintaining a positive attitude and sense of humor in the face of challenges.
This role reports to Vice President, Enterprise Portfolio and Program Management.
Key Responsibilities - (Digital Program Management)
Drive highly visible EDDS strategic initiatives, working cross-functionally to structure problems, analyze opportunities, and develop actionable recommendations
Define clear outcomes centered around customers that can be linked to shareholder impact and enable prioritization across stakeholders
Proactively drive recurring communications and executive materials creation to ensure transparency and collective understanding
Collaborate and partner across all of EDDS and enable a best-in-class operating model
Define and manage a multi-year roadmap, managing dependencies and proactively mitigating risk
Responsible for managing the broader roadmap and ensure there is a balance of large and small releases
Partner closely with leadership to refine stakeholder communications and manage partner expectations
Drive portfolio management activities for an established portfolio
Create and deliver executive-level communications regarding ongoing priorities, status, and key decisions requiring alignment
Lead with a customer first perspective to consult with business partners to understand their strategic objectives, refine scope, shape into customer deliverables, and assess next steps for implementation
Partner with teams to design and maintain robust portfolio-level roadmaps through proper sequencing, coordination, and resolution of blockers/dependencies to ensure timely launch
Manage an iterative strategic planning process, including providing clear and accurate status of initiatives, leading intake and assessment of new demand, and facilitating leadership decision-making
Drive an improvement in business outcomes and key results by facilitating prioritization and accelerating delivery across the portfolio
Collaborate across LOBs and COEs to stand-up best in class operating models that improve the investment planning process and optimize the flow of product delivery across the complex digital ecosystem
Demonstrate a willingness to continually learn and implement design, product, and technologies solutions within a dynamic and highly matrixed environment
Minimum Qualifications
Proven ability to analyze complex processes to find and drive innovative solutions
Minimum of 8+ years of professional experience working across product development and engineering teams; with a proven record of driving transformational change at scale and bringing complex strategies to fruition
Leads with an enterprise and customer first mindset with a track record of influencing others to embrace change
Demonstrated ability to self-start, carve opportunities out of white space, define a strategic vision, and drive results with a high degree of independence
Highly skilled in Agile product development methodologies, program and project management, with a mastery of enterprise collaboration tools (JIRA, Confluence, Rally)
Excellent collaboration skills with proven success in partnering with servicing, platform and LOBs to deliver goals enterprise-wide
Superb presentation building skills with ability to “tell a story”, in a clear and concise way to all audiences, including executive leaders
Ability to influence without authority and bring multiple partners to a unified consensus
History of high performance with demonstrated adaptability to excel in a fast-paced environment, adjust to shifting priorities, and manage others through change
Proven ability to lead and motivate high performing teams, juggle multiple workstreams in a rapidly changing environment, and create a culture of belonging, collaboration, fun, and excellence
Ability to maintain a positive attitude and sense of humor in the face of challenges
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Seniority level
Director
Employment type
Full-time
Job function
Other
Industries
Financial Services
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