General Manager

Job Purpose

The General Manager is responsible for the supporting direction and delegation of duties, direction, and performance results between the directives of the District Manager and the operations team. The facilitates and in a hands-on manner, directs and coordinates the physical duties and orchestration of Air Culinaire activities and job functions in support of his or her District Manager. The GM conducts these duties and initiatives in a manner that’s aligned and compliant with company policy and procedures and verifies his or her markets qualitative and financial P&L performance and scheduled profitability. The GM will drive all performance and efficiency standards within the market and assist the District Manager and his/her team in achieving the company’s mission and operational goals.

The GM will also be directly accountable for the execution of local sales and promotional efforts, client engagement, personal relationships, and outstanding customer service and client loyalty performance standards. The GM will actively participate in promotional activities and client facing relationship building efforts that result in enhancements to revenue, quality, world-class Guest Service, and employee/customer relations.

Benefits Package

• Air Culinaire Worldwide employees have the flexibility to design the benefit selections best suited for their needs.
• Full Time employees are eligible for healthcare and supplemental benefits on the first of the month, following 30 days of employment.
• 401 (K) Retirement Plan with a discretionary 100% employer match of the first 6% of participant contributions. Plan entry is the first day of the month following 30 days of employment.
• Three (3) medical plans to choose from, with an excellent employer contribution.
• Available Dental and Vision insurance
• Company paid basic life insurance, with the option to elect additional voluntary term life.
• Company paid short-term and long-term disability insurance.
• Available supplemental benefits, including critical illness, accident insurance, hospital indemnity insurance.
• Health Savings Account and Flexible Spending Account available (for eligible plans)
• Generous Vacation Program for full time employees
• Employee Assistance Program (EAP)
• See our benefits here Benefits Guide 2024
• Watch Me To Learn About How Exciting it is to Work for Air Culinaire Worldwide
  
  

Responsibilities And Associated Duties

Under the direction of the District Manager, the General Manager will be responsible for managing the quality of work performance of the team while supporting global communications, operations standards and delivery of business functions in his or her market, to meet the demands of our clientele, as well as the market performance expectations of Air Culinaire; this includes assurance of performance standards, product specifications, accuracy, training and upholding the culinary expertise required in all kitchens. ACW is utilizing Shipday for all its logistical information. All employees who are organizing or delivering catering are required to use Shipday for all order logistics and deliveries to include delivery photo at point of delivery and the name of the recipient at point of delivery. The GM will support the District Manager, and Senior Director of Operations and Sales team to consistently communicate, report, collaborate and adhere to procedures to deliver exceptional guest experiences to every client within the Air Culinaire system.

Measures Of Success

• Sales & Service Goals- success will be measured using the “Local Sales Plan”, which are established by the Sales team annually, just prior to the new Fiscal Year starting which include:
• Recruit new top performing team members as well as directing new Catering Revenue Streams and Aviation Catering Clients – New Sales & Service Opportunities directly or through Catering Specialists & Sales team.
• Specific Job Responsibility Performance through communication, collaboration and attendance of all required meetings, training sessions and succession planning initiatives
• Stellar Guest-Customer Service & Achieving Monthly Reports & Operational Success in Minimum Standard Performance ratings.
• Integrity & Accountability in Service, Communication, Client Relations & Revenue Generation Performance Metrics
• Entrepreneurial Spirit
• Teamwork & Team Building Commitment to consistently improve local operational performance & standards.
  
  

Knowledge, Experience And Skill Requirements

• Responsible for supporting District Manager’s operational directives kitchen accuracy, office administration, personnel, local clients, facility, capital assets, government compliance and corporate requirements.
• Supports quality and execution of catering operation, supervises and trains staff, oversees the quality and accuracy of preparation and service of food and concierge services.
• Responsible for supporting District Manager in operational execution of all culinary events, including regional menu coordination, leads and creates plans for staff training, development, and approving payroll records.
• Supports District Manager, Payroll Department, HR, IT & Finance in processing Payroll/Labor, scheduling, performance reviews, training, hiring, discipline and all related paperwork on time and accurately.
• Responsible for supporting District Manager in maximizing the kitchen’s financial performance in accordance with all established quality performance standards, corporate guidelines, and budgets.
• Responsible for managing kitchen adherence to execute corporate guidelines in maintaining operations, HACCP/food safety & premium quality, customer communication, relations, satisfaction, and timely delivery.
• Assists DM in local sales promotions, client relationship visits, communicating and recording- reporting inventory, and all local purchasing and receiving policies and procedures.
• Manages cleaning and maintenance of all company assets and arranges for repairs, contracts, and other services.
• Supports District Manager in Investigating and resolving food and service-related complaints and Process Events
• Manages the HACCP, health and safety regulations standards required in their market.
• Assists District Manager in communicating, implementing, and enforcing corporate policies and procedures.
• Supports District Manager in Sales & Marketing initiatives as directed by the Company.
• Supports District Manager in communicating and maintaining client relationships with local client base.
• Directly manages and enforces Air Culinaire’s Standard Operating Procedure (SOP) as the primary operations document during the course of business operations. The SOP contains specific procedures that provide consistent service levels for clients, as well as provides internal communication/reporting timelines and methods.
• Report timesheets, operations checklists, and operational performance reports for DM, for all personnel as needed for operations and payroll purposes.
• Supports District Manager requirement to submit company & personal expense reports through Coupa weekly per Air Culinaire personnel handbook.
• Manages and audits monthly vehicle maintenance log containing repair details and associated cost.
• Supports District Manager in accurate communication and reporting of accounts payable weekly and review accounts payable reports for accuracy.
• Supports District Manager to conduct monthly inventory for kitchen & locker products.
• Supports District Manager in supervising local Air Culinaire employees in strict compliance to the most recent Air Culinaire Employee Handbook and in a manner consistent with Air Culinaire’s established goals and objectives.
• Perform other duties as assigned by District Manager.
  
  

Requirements

• Experience in managing staff members and client relationships in a business environment and exceptional organizational skills.
• Excellent verbal and written communications skills.
• Must have multi-unit experience.
• Must have a base knowledge of finance and accounting principles and Department of Health Regulations.
• Must demonstrate ability to schedule and manage labor and food cost within a budget.
• Must be able to manage fulfillment team and process as well as vehicle fleet, off-site employee management and the expenses associated with this business component.
  
  

OPERATIONAL DEMANDS

• The demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.
• A flexible work schedule required, including weekends and holidays and frequent travel availability a must. Candidate must be able to travel in accordance with the current Air Culinaire Worldwide’s Travel Policy.
  
  

Language Skills

• Ability to read, communicate and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Multi-lingual is preferred.
  
  

Mathmatical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  
  

REASONING ABILITY

• Ability to apply good judgement, understanding to carry out instructions in written, oral, or diagram form.
  
  

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle, reach and carry with hands and arms.
• The employee is required to stand and walk. The employee must lift and/or move up to 40 pounds.
  
  

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate to loud.
  
  

Final candidate for the position will be required the following:

• Pre- employment criminal background heck
• Pre-employment Drug Test
• MVR (if applicable to the position)
• E-Verify
  
  

Disclaimer

This position description highlights a general description of duties and responsibilities. Employee(s) may be assigned other duties, in addition to or in lieu of those described herein, and any duties are subject to change at any time, according to the needs of the location or Company.

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Air Culinaire Worldwide, LLC. does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations.