Amélie Specialized Aesthetics is a modern and body-positive med spa servicing the Portland Metro and Vancouver Washington areas. We’re in the business of helping people look and feel like the best version of themselves. Our growing med spa is seeking a dynamic and driven General Manager to lead our two locations.
Who will be successful in this role?
You are the definition of a business leader, not just a manager. You will not only lead the day-to-day operations of both locations, but will work to motivate the Team and contribute to the continued success of the Company. You take pride in your work and believe in our customer focused mission. You understand that details matter and businesses cannot grow without a successful operational foundation. You love doing a mix of work where you might create a staffing model or review a budget in Excel, but then jump to leading a productive and motivating staff meeting. The ideal candidate is decisive, hungry, and motivated to succeed. You don’t see problems, you see solutions we haven’t found yet. You will be a key leader within the Company and the staff will go to you for questions, advice and support. You communicate well and value creating systems that allow staff to thrive. No two days will look the same and you are comfortable working in multiple locations. As the General Manager of Amelie, you see major growth potential in our industry and our brand and want to be an integral part of our future.
Key Areas of Responsibilities
Operations:
Create and implement policies and procedures to ensure that the spa operates efficiently and effectively
Develop and maintain strong relationships with clients, staff, and vendors
Responsible for purchasing and inventory/equipment management
Drive and implement strategies for maximizing provider utilization
Lead staff meetings
Responsible for reporting key operational metrics to track location performance
Ensure all safety protocols are up to date and followed by Staff
Ensure the business continues to operate at the highest level of customer service and satisfaction
Support execution of sales and marketing strategies as directed by the VP of Brand
Support management of the Client Support Staff Team
Human Resources:
Oversee recruitment and hiring process that aligns with the long-term strategy of the Company
Create and implement effective Team onboarding and development plans
Manage and resolve internal staffing issues, disputes or problems
Responsible for staffing assessments and performance management
Complete all scheduling and interface with payroll
Responsible for creating and implementing compensation and bonus plans to attract, motivate and retain employees
Financial:
Responsible for managing certain components of the overall Company budget including staffing budget, office expenses, medical supplies and inventory purchasing costs
Work closely with the CFO and Owners to develop appropriate budgets, key financial targets, as well as strategies to minimize waste
Key Characteristics of your Background and Experience
Minimum years of related experience (3 years)
Bachelor's degree required, additional training in business administration or related field, preferred
Proven track record of success in a management role leading growth-focused Teams
Demonstrated ability to develop and execute operational strategies
Excellent leadership skills and ability to motivate and manage staff
Strong financial acumen and ability to analyze and interpret financial data
Experience with growth and scaling of a small business
Highly motivated with a strong commitment to goals
Strong customer service skills
HR or relevant experience, required
Financial and budget related experience, required
Additional Benefits:
401K
Medical
PTO/sick leave x 2+ weeks
Discounted products and services
Seniority level
Director
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Medical Practices
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