General Manager

Amélie Specialized Aesthetics is a modern and body-positive med spa servicing the Portland Metro and Vancouver Washington areas. We’re in the business of helping people look and feel like the best version of themselves. Our growing med spa is seeking a dynamic and driven General Manager to lead our two locations. 

Who will be successful in this role? 

You are the definition of a business leader, not just a manager. You will not only lead the day-to-day operations of both locations, but will work to motivate the Team and contribute to the continued success of the Company.  You take pride in your work and believe in our customer focused mission. You understand that details matter and businesses cannot grow without a successful operational foundation. You love doing a mix of work where you might create a staffing model or review a budget in Excel, but then jump to leading a productive and motivating staff meeting. The ideal candidate is decisive, hungry, and motivated to succeed. You don’t see problems, you see solutions we haven’t found yet. You will be a key leader within the Company and the staff will go to you for questions, advice and support. You communicate well and value creating systems that allow staff to thrive.  No two days will look the same and you are comfortable working in multiple locations.  As the General Manager of Amelie, you see major growth potential in our industry and our brand and want to be an integral part of our future.  

Key Areas of Responsibilities

• Operations:
• Create and implement policies and procedures to ensure that the spa operates efficiently and effectively
• Develop and maintain strong relationships with clients, staff, and vendors
• Responsible for purchasing and inventory/equipment management
• Drive and implement strategies for maximizing provider utilization 
• Lead staff meetings
• Responsible for reporting key operational metrics to track location performance
• Ensure all safety protocols are up to date and followed by Staff
• Ensure the business continues to operate at the highest level of customer service and satisfaction
• Support execution of sales and marketing strategies as directed by the VP of Brand
• Support management of the Client Support Staff Team

• Human Resources:
• Oversee recruitment and hiring process that aligns with the long-term strategy of the Company
• Create and implement effective Team onboarding and development plans
• Manage and resolve internal staffing issues, disputes or problems
• Responsible for staffing assessments and performance management
• Complete all scheduling and interface with payroll 
• Responsible for creating and implementing compensation and bonus plans to attract, motivate and retain employees

• Financial:
• Responsible for managing certain components of the overall Company budget including staffing budget, office expenses, medical supplies and inventory purchasing costs
• Work closely with the CFO and Owners to develop appropriate budgets, key financial targets, as well as strategies to minimize waste

Key Characteristics of your Background and Experience

• Minimum years of related experience (3 years)
• Bachelor's degree required, additional training in business administration or related field, preferred
• Proven track record of success in a management role leading growth-focused Teams 
• Demonstrated ability to develop and execute operational strategies
• Excellent leadership skills and ability to motivate and manage staff
• Strong financial acumen and ability to analyze and interpret financial data
• Experience with growth and scaling of a small business
• Highly motivated with a strong commitment to goals
• Strong customer service skills
• HR or relevant experience, required
• Financial and budget related experience, required

Additional Benefits:

• 401K
• Medical
• PTO/sick leave x 2+ weeks
• Discounted products and services