General Manager

General Manager

Coral Care, a startup dedicated to transforming in-home pediatric specialty care, is hiring a General Manager to join our team! This role will enable the launch, development and growth of our core business. The primary focus of this function is to oversee a team of activation specialists, account managers, customer success and support specialists as they seek to create a seamless experience for patients and providers. The ideal candidate is excited to work in a fast-growing start-up, loves working with customers, has experience building and scaling sales teams and is eager to make a real impact in the healthcare industry. We are looking for candidates with a background in sales, account management, and/or customer success who have managed direct reports in previous roles. 

This is a W2, remote and full-time position.

About Us:

At Coral Care, we're committed to bringing life-changing pediatric services to families in their own homes. Through our innovative platform, we're enabling tailored, high-quality care right for families navigating the needs of their children. As a part of our team, you'll have the chance to be at the forefront of building our platform to provide these services.

Responsibilities:

• Manage a team of sales reps, account managers, customer success, and customer support agents to ensure each team member is productive and meets goals and expectations. 
• Own the P&L for a market and/or region for Coral Care’s core business services.
• Coordinate with Marketing and Product teams to constantly iterate and provide feedback for lead generation and conversion strategies, tests, and campaigns.
• Manage the retention and churn funnels to and provide strategic support for team members to ensure KPIs are met and Coral Care's core businesses grow in a scalable manner.
• Work with leadership to provide data and insights into conversion and retention funnels across each relevant team to provide a clear understanding of the health and state of the business. 
• Provide actionable strategies to teams and leadership to address any opportunities or challenges in order to enable the growth and health of the business.
• Ensure tight feedback and alignment between teams, customers, and Product to ensure that customer needs are met and technology roadmap is informed by data-driven insights from key users. 
• Coach and incentivize team members to hit their goals and KPIs to ensure professional and company growth. 
• Collaborate with cross-functional teams to address customer concerns, highlight technological bugs, and ensure issue resolution.
• Identify opportunities for process improvement and contribute to the ongoing enhancement of our operations.

Requirements:

• 5-7 years of experience in sales, account management, or customer success roles with a proven track record in pipeline management.
• At least 2 years of experience managing direct reports. 
• A strong sales-oriented skill set, including: persuasion, objection handling, motivation, and urgency-creation. 
• Comfortable working with customers to manage issues and able to think-on-your-feet to resolve problems in a timely manner. 
• Ability to thrive in ambiguity and adapt quickly to changing priorities and environments.
• Strong self-management skills and the ability to work independently towards set goals.
• A results-oriented mindset with a focus on leveraging data to drive decision-making.
• Technology-savvy and able to use multiple different softwares and tools with minimal training and guidance.

Preferred Requirements:

• Experience in the healthcare industry, particularly in pediatric care or related fields.
• Prior experience working in a startup or fast-paced entrepreneurial environment.
• Experience with families or providers in the pediatric specialty services field. 

Perks & Benefits:

• Flexible, remote work arrangement to suit your lifestyle.
• Collaborative and supportive team environment.

Ready to embark on this exciting journey with us? Apply now and join the Coral Care team as we work towards transforming pediatric specialty care for the better!